Intrusion Detection Always Return To Off

robertpiche1955

Intrusion detection system always return to off even if it needs a password to turn it off. One thing important to say: my computer always warn me to automaticaly do the updates on windows. When a warning appears then I go in Intrusion setting and its turned off. Sorry for my bad english but I dont understand the problem here

AcesHigh

I'm having the same problem. Whenever I go click to turn on BitDefender's Intrusion Detection System, or Active Virus Control, it just switches back to off. It won't turn on.

Product: BitDefender 2015 Internet Security (Build 18.21.0.1497)

System: Windows 7 Ultimate (64-bit - Service Pack 1)

robertpiche1955

Solution : I contacted microsoft

I would suggest you to check if you are able to access Windows Update service and also make sure that the following services are started. If it is not started, follow these steps:

a. Click on Start, type “services.msc” without quotes and hit Enter.

b. Locate “Windows Update”.

c. Right click on the service and select Properties.

d. In Start-up type, select Automatic.

e. Click Start under Service status.

f. Click OK.

g. Repeat the steps c to f for the following services also:

“Background Intelligent Transfer Service”

“Cryptographic Services”

Georgia

Hi,

If anyone else is still having this issue with Active Virus Control and Intrusion Detection System not keeping their settings after closing the Bitdefender interface, please attach to your reply the file avc.xml from:

C:\Program Files\Bitdefender\Bitdefender 2015\settings

Or send us an email at bitsy@bitdefender.com and attach the output of this Bitdefender diagnostic tool:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Thank you!

hemicharg3r

Hi,

If anyone else is still having this issue with Active Virus Control and Intrusion Detection System not keeping their settings after closing the Bitdefender interface, please attach to your reply the file avc.xml from:

C:\Program Files\Bitdefender\Bitdefender 2015\settings

Or send us an email at bitsy@bitdefender.com and attach the output of this Bitdefender diagnostic tool:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Thank you!

I have the exact same problem on a PC with Win 8.1 installed. I followed the link but did not see a diagnostic tool. Also, I cannot find the file avc.xml in the indicated directory... Please inform.... Thanks

Rohugh

I have the exact same problem on a PC with Win 8.1 installed. I followed the link but did not see a diagnostic tool. Also, I cannot find the file avc.xml in the indicated directory... Please inform.... Thanks

Hello hemicharg3r.

Bitdefender support tool is here - http://www.bitdefender.com/diagnostic

Run it and follow the instructions in here.

Ro.

hemicharg3r

Hello hemicharg3r.

Bitdefender support tool is here - http://www.bitdefender.com/diagnostic

Run it and follow the instructions in here.

Ro.

Ok thanks and done. I will be sending output file to bitsy.

Nesivos

Hi,

If anyone else is still having this issue with Active Virus Control and Intrusion Detection System not keeping their settings after closing the Bitdefender interface, please attach to your reply the file avc.xml from:

C:\Program Files\Bitdefender\Bitdefender 2015\settings

Or send us an email at bitsy@bitdefender.com and attach the output of this Bitdefender diagnostic tool:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Thank you!

1. Windows 10 Build 10240 BDTS 2015 19.2.0.151 Intrusion Detecton resets to Permissive after a Windows restart. I submitted this infomation to BD Support

2. Windows 10 Build 10240 Windows Defender turns off when Intrusion Detection level is raised above Permissive. I submitted this information to BD Support. Note however that this second problem can be corrected by those using W10 Professional or Enterprise by using the Group Policy Editor to configure Windows Defender

Windows 10 Build 10525 - Insider Fast Track Ring current release

BDTS 2015 Build 19.2.0.151 Active Virus Control and Intrusion Detection not working on W10 Build 10525

I submitted this information to BD Support along with the output from the Support Tool

junqdump@yahoo.com

Hi,

If anyone else is still having this issue with Active Virus Control and Intrusion Detection System not keeping their settings after closing the Bitdefender interface, please attach to your reply the file avc.xml from:

C:\Program Files\Bitdefender\Bitdefender 2015\settings

Or send us an email at bitsy@bitdefender.com and attach the output of this Bitdefender diagnostic tool:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Thank you!

Intrusion detection setting always turns off.

Active virus control setting always turns off.

On access scanning setting always sets to custom.

avc.xml attached

OS is windows 7 home premium sp1 32 bit

Windows update service, cryptographic service and background intelligent service are all running and set to start automatically.

/applications/core/interface/file/attachment.php?id=13939" data-fileid="13939" rel="">avc.xml

Georgia

@junq

avc.xml is the Bitdefender file that holds the settings for Active Virus Control and Intrustion Detection System. After opening the one from your message I could that it's corrupt; this is why you are dealing with this issue.

To address the issue replace in Safe Mode the file avc from C:\Program Files\Bitdefender\Bitdefender 2015\settings with the avc.xml uploaded here:

https://www.sendspace.com/file/bpcxjv

Restart the computer normally and the issue will be resolved.

calcu007

@junq

avc.xml is the Bitdefender file that holds the settings for Active Virus Control and Intrustion Detection System. After opening the one from your message I could that it's corrupt; this is why you are dealing with this issue.

To address the issue replace in Safe Mode the file avc from C:\Program Files\Bitdefender\Bitdefender 2015\settings with the avc.xml uploaded here:

https://www.sendspace.com/file/bpcxjv

Restart the computer normally and the issue will be resolved.

Same problem with Active Threat Control

/applications/core/interface/file/attachment.php?id=14209" data-fileid="14209" rel="">avc.xml

Georgia

Hi calcu007,

Thank you for your message.

I see that your file is corrupt as well. Please apply the solution indicated here: http://forum.bitdefender.com/index.php?sho...st&p=238853

Or upgrade for free to Bitdefender 2016 provided that your operating system is Windows 7 or higher. The steps are explained in this article:

http://www.bitdefender.com/support/-1479.html

We are here for you should you require further assistance.

Roopie

Hi Georgia:

I have been having the same issue with IDS not holding its' setting. I attempted to access the avc.xml file and replace it per your instructions, however, I get a message that denies access saying I don't have permissions to replace the file. I then attempted to update to the 2016 product per your instructions by first transforming my license key into a Bitdefender 2016 subscription. I am running Bitdefender 2015 Internet Security on 2 separate machines --Win 7 (x64)--and my license key is 20 characters in length for some reason. My subscription shows that I have no devices. Any thoughts?

SkweeKeeKleen

Active virus control AND Intrusion Detection keep turning off. No matter how many times I re-enter the settings, all the options turn off as soon as I close BD's main window !!

SkweeKeeKleen

I attempted to access the avc.xml file and replace it per your instructions, however, I get a message that denies access saying I don't have permissions to replace the file.

Try this: boot the computer in Safe Mode and copy / move / paste the downloaded avc.xml into the Bitdefender settings submap. You can bypass "access denied" this way. It kinda worked for me. For the time being, that is. Fingers crossed that the change will stick this time, though.

ewolrahc

Hello, I came upon here because I have the same problem as jung and calcu007. As I see there's already a solution and it's the same for both of them but I still want to make sure if it will be the same goes for me too. Sorry for this inconvenience, I have like zero to none knowledge bout this.

Oh and am using Bitdefender 2016

Well, many thanks in advance - hope this topic is still up.

/applications/core/interface/file/attachment.php?id=14484" data-fileid="14484" rel="">avc.xml

Georgia

Hello,

A quick solution for the encountered situation is to upgrade to the new Bitdefender 2016 by following the steps from this article:

http://www.bitdefender.com/support/-1479.html

The upgrade is free of charge.

If the issue resurfaces after installing Bitdefender 2016 please open a new topic in the dedicated area:

/index.php?showforum=467" rel="">https://forum.bitdefender.com/index.php?showforum=467

Thank you!

AJ West

If you have not opened a BD Customer Care (Trouble) Ticket (T/T) for their attention and action, as this is only a community forum for users, then you have not put your issue on their radar for attention.  I recommend that as I have done so and they appear genuine in finding remedies for us all. expect to give them time to research the issue(s).

PHILOSOPHICALLY SPEAKING:  MS moved to MS 10 with the intent to place their registered product community on an automatic installed footing with the latest patch baseline as they intend to keep pace with the latest versions to achieve a more desirable outcome. So by BD use of the Autopilot feature, BD is trying to operate harmoniously with that MS goal,I suspect.  Being able to move more judiciously with successive patch growth allows users and BD to see if the patches have the desired effect at the most granular level of the game, without inducing unforeseen (new) glitches. So the MS goal could be viewed as being disruptive of commercial best practice as corporate customers have long been more cautious about introducing code fixes into their production environments, to keep it from becoming chaotic. So don't discount the possibility that BD is working the OEM vendor side of the MS approach without telling its own customer base precisely how they are moving with new release software introduction into the deployed community across many MS O/S variants.  That has to be a profound technical challenge, IMO.

Thanks for sharing and the chance to share some "old graybeard" feedback.  B/rs,  -aj-.