Cannot Uninstall Internet Security With Uninstaller
In early 2014, a Bitdefender update corrupted my OS (Win7 32 bit)
- Bitdefender extended my subscription by 2 months.
My renewal subscription is due tomorrow
- today was going to be a simple clean install of BIS 2015
- in mid 2014, my BIS-2013 was unstable and I was advised by this forum to clean install BIS-2015 by uninstalling BIS-2013
- it was a nightmare, I was without any AV for 9 days
TODAY 8-May-2015
Uninstalled BIS-2013 with "BitDefender_Uninstall_Tool.exe" (downloaded 2015.05.07)
- nothing has been removed only that Bitdefender is NOT listed in Add Remove Programs
Now I have NO AV protection
After uninstalling BIS 2013
- rebooted (as suggested)
+ BIS is still on the taskbar as RED "B", it should be gone 
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( when I clicked on "show" Bitdefender main window opens but without any "controls"
- while off line I was searching the registry for left overs
- suddenly "Security Widget" shows with one enabled icon (msg or browser?)
- when I clicked browser it tried to open https://my.bitdefender.com/en_us/my/#page=main.login
BUT my machine is disconnected from the internet
How come all this crud is still on my PC ?
This is the final result after using the downloaded BitDefender_Uninstall_Tool.exe
I am not impressed !
In Windows Task manager
- found "bdagent.exe" is running
- Opened File location and found this ...
C:\Program Files\Bitdefender\Bitdefender 2013
with 1,872 items
( 69 folders + 1803 files)
106 MB
Is this why the RED B is still in my taskbar
This is a list of all EXECUTABLE files in C:\Program Files\Bitdefender\ folder and all sub-folders.
NAME|INFOLDER|EXT|SIZE|DATEMODIFIED|DATECREATED|DATEACCESSED|ATTRIBUTES
about.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|477 KB|13-11-13 7:07 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
avchvinst.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|69 KB|4-10-12 6:37 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
avinfo.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|22 KB|7-08-13 5:59 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdaddmtask.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|126 KB|29-10-12 12:15 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdagent.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|1 MB|13-11-13 7:07 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdchecktool.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|2 MB|15-09-14 6:16 AM|15-09-14 6:16 AM|15-09-14 6:16 AM|32
bdfvwiz.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|824 KB|13-11-13 7:06 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdparentalregui.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|174 KB|11-10-13 1:20 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdparentalservice.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|61 KB|11-10-13 11:31 AM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdparentalsystray.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|76 KB|11-10-13 1:20 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdreinit.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|183 KB|5-02-13 1:51 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdsandbox_svchost.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|61 KB|4-11-13 4:47 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdsubwiz.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|580 KB|7-08-13 6:00 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdsurvey.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|158 KB|7-08-13 5:59 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdtkexec.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|20 KB|7-08-13 6:00 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
bdwizreg.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|494 KB|13-11-13 7:05 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
certutil.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|129 KB|26-06-13 4:35 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
cleanielow.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|23 KB|27-09-13 2:31 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
downloader.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|302 KB|25-10-12 5:31 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
ejectcdtray.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|144 KB|7-08-13 5:57 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
genptch.exe|C:\Program Files\Bitdefender\Bitdefender 2013\installer\|.EXE|879 KB|5-01-12 12:46 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
installer.exe|C:\Program Files\Bitdefender\Bitdefender 2013\installer\|.EXE|232 KB|24-07-12 2:57 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
integratedsupport.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|537 KB|13-11-13 7:06 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
lspregistration.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|63 KB|7-08-13 5:55 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
mitm_install_tool.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|19 KB|9-07-13 1:28 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
mtasklaunch.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|21 KB|7-08-13 6:00 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
obk.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|1 MB|13-11-13 7:04 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
obkch.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|419 KB|13-11-13 7:03 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
odscanui.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|793 KB|15-09-14 6:16 AM|15-09-14 6:16 AM|15-09-14 6:16 AM|32
odslv.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|446 KB|13-11-13 7:04 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
odsw.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|637 KB|13-11-13 7:07 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
savesettings.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|252 KB|27-09-13 2:29 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
seccenter.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|1 MB|13-11-13 7:05 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
signcheck.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|48 KB|14-11-11 8:17 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
st_launcher.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|20 KB|7-08-13 6:00 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
sysdump.exe|C:\Program Files\Bitdefender\Bitdefender 2013\support\tools\|.EXE|143 KB|12-08-10 11:40 AM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
support.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|3 MB|25-09-12 11:14 AM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
supporttool.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|438 KB|13-11-13 7:04 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
updatesrv.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|53 KB|7-08-13 5:58 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
vsserv.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|1 MB|11-11-13 3:50 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
wscfix.exe|C:\Program Files\Bitdefender\Bitdefender 2013\|.EXE|294 KB|27-09-13 2:25 PM|15-09-14 6:07 AM|15-09-14 6:07 AM|32
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In startup
BdUsbIzContextMenu Class Bitdefender c:\program files\bitdefender\bitdefender 2013\bdusbizctx.dll 14-11-13 2:03 AM
- ie, HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\{82363864-57FA-4DAC-B7E6-699B51F7C73E}
- disabled in startup by me
UPDATESRV Downloads Bitdefender updates and new malware signatures from the Internet. Bitdefender c:\program files\bitdefender\bitdefender 2013\updatesrv.exe 8-08-13 1:58 AM
- ie, HKEY_LOCAL_MACHINE\SOFTWARE\Classes\UPnP.DescriptionDocument
- access denied -- in "updatessrv.exe" (properties) Admin Permissions (Full control) is disabled but allowed
Q: can security settings be edited to allow disabling in StartUp ?
VSSERV Bitdefender Security Service Bitdefender c:\program files\bitdefender\bitdefender 2013\vsserv.exe 11-11-13 10:50 PM
ie, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSSERV
- access denied -- in "vsserv.exe" (properties) Admin Permissions (Full control) is disabled but allowed
Q: can security settings be edited to allow disabling in StartUp ?
bdselfpr BitDefender Self Protection Driver BitDefender LLC c:\program files\bitdefender\bitdefender 2013\bdselfpr.sys 26-07-13 2:07 AM
ie, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bdselfpr
- access denied -- in "bdselfpr.exe" (properties) Admin Permissions (Full control) is disabled but allowed
Q: can security settings be edited to allow disabling in StartUp ?
gzflt GzFlt File System Minifilter Driver BitDefender LLC c:\windows\system32\drivers\gzflt.sys 23-08-13 8:48 PM
ie, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gzflt
- access denied -- in "gzflt.exe" (properties) Admin Permissions (Full control) is disabled but allowed
Q: can security settings be edited to allow disabling in StartUp ?
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And in C:\Windows
- I think I found 2 entries for Bitdefender
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And in Registry
- searched for Bitdefender in keys, values and data
HKEY_CLASSES_ROOT\Applications\bdtexec.exe
HKEY_CLASSES_ROOT\CLSID\{82363864-57FA-4DAC-B7E6-699B51F7C73E}\InprocServer32
HKEY_CLASSES_ROOT\Local Settings\MuiCache\133\52C64B7E
HKEY_CURRENT_USER\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Bitdefender
HKEY_CURRENT_USER\S-1-5-21-1412963132-789858852-2145561432-1000\Software_obs\Bitdefender
HKEY_CURRENT_USER\Software\Bitdefender
HKEY_CURRENT_USER\Software\Classes\Local Settings\MuiCache\133\52C64B7E
HKEY_CURRENT_USER\Software\CodeStuff\Starter
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TypedPaths ... (url)
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail\Rules\Mail\000
HKEY_LOCAL_MACHINE\BCD00000000\Objects\{bdbdbd00-6057-11e0-a7f3-ce9adfd72001}\Elements\12000004
HKEY_LOCAL_MACHINE\BCD00000000\Objects\{bdbdbd00-6057-11e0-a7f3-ce9adfd72002}\Elements\12000004
HKEY_LOCAL_MACHINE\SOFTWARE\BitDefender
HKEY_LOCAL_MACHINE\SOFTWARE\Bitdefender Parental Control 2013_obs
HKEY_LOCAL_MACHINE\SOFTWARE\BitDefender Parental Control_obs
HKEY_LOCAL_MACHINE\SOFTWARE\BitdefenderSavedSettings_obs
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\bdtexec.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{82363864-57FA-4DAC-B7E6-699B51F7C73E}\InprocServer32
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\EED084436D4558948A71AC039EBB9CC4\InstallProperties
- several Values
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_BDFNDISF\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\BdDesktopParental
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\bdselfpr
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\gzflt\Parameters
- 6 regeistry values + Data
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\VSSERV
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Enum\Root\LEGACY_BDFNDISF\0000
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\BdDesktopParental
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\bdselfpr
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\gzflt\Parameters
- 5 registry values + data
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\UPDATESRV
- 3 registry values + data
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BdDesktopParental
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\bdselfpr
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\gzflt\Parameters
- 5 registry values + data
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\UPDATESRV
- 3 registry values + data
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VSSERV
- 2 registry values + data
HKEY_USERS\.DEFAULT\Software\SetID
- 2 registry values + data
HKEY_USERS\S-1-5-18\Software\SetID
- 2 registry values + data
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Bitdefender
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Bitdefender
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Bitdefender
- plus sub keys
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Bitdefender
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Classes\Local Settings\MuiCache\133\52C64B7E
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\CodeStuff\Starter
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\TypedPaths
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Microsoft\Windows Mail\Rules\Mail\000
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Persisted
HKEY_USERS\S-1-5-21-1412963132-789858852-2145561432-1000_Classes\Local Settings\MuiCache\133\52C64B7E
Bitdefender does not appear on Add Remove Programs
nor does it appear in CCleaner
nor does it appear in Revouninstaller
The program folder cannot be deleted
- vsserv.exe and updatesrv.exe and bdagent.exe are running (and cannot be "killed/terminated)
- when I tried to terminate the exe files Bitdefender reappears in the Taskbar
This is the second time advice on this forum has sabotaged my PC
How can I get rid of Bitdefender Internet Security 2013 from my PC ?
- looks like absolutely nothing has been deleted by the official "BitDefender_Uninstall_Tool.exe " />
Today is Friday (here) I have to get my engineering business up and running safely by Monday morning
- what are my chances of getting some expert help?
Comments
-
In early 2014, a Bitdefender update corrupted my OS (Win7 32 bit)
- today was going to be a simple clean install of BIS 2015
- in mid 2014, my BIS-2013 was unstable and I was advised by this forum to clean install BIS-2015 by uninstalling BIS-2013
Hi, grayghost2,
Check first if your system is safe:
then, check if your windows system is healthy (there are many reasons to get a corrupted system)
then... did you try this operation to deinstall BD?
Regards,
L.0
