Licence Renewal Problem

HotaHota
HotaHota
in Install & register

I am trying all week to renew my licence but I cannot go through to the last step when I cliick to checkout.


I cannot enter to the store neither from mybitdefender account, neither from the avangate renewal email link, neither from the software when I click buy now, now that bitdefender has expired. I tried everything from 2 pcs that I had registered bitdefender.


This is the message I have from my browser:


ERR_CONNECTION_TIMED_OUT

Comments

  • bocaratonsh
    bocaratonsh

    Do you have an active security software installed like a firewall other than BD? Try to disable that. It would be worth the try if you can verify if the Avangate renewal link is working okay. 1.gif

  • Georgia
    Georgia ✭✭✭

    My colleagues from Bitdefender Commercial team will be able to help you.


    Please send them an e-mail with all the details at bitsy@bitdefender.com


    Thank you!

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