Total Security 2015 Fail

Hi All,


Firstly, I noticed that the real time antivirus scanning stopped and couldn't be started. Then a few days later, all web pages using SSL failed to load (chrome, IE & FF) with ssl protocol errors.


A repair reinstall didn't fix anything and I used the uninstall tool. SSL pages now loaded fine.


Having just renewed my license though Avangate, I clicked on the download link in purchase confirmation email. This installed Total Security 2016. I tried to upgrade the activation code but it gets reported as invalid.


So, I no longer have any running antivirus. My dad had the same problems, got no response, changed back to Avast and requested a refund from Avangate (apparently they don't want to know about it).


I also notice someone else had the same problem with their activation code. The post is marked as solved and the thread locked, but there is no indication of how it was solved.


http://forum.bitdefender.com/index.php?showtopic=60146


So what is the process of getting my recent license purchase working?