I have finally lost patience.
9 months on and I still get disconnected randomly. support have done little apart from telling me to untick ndis filter. which niels told me is not fully protected. Just trialled norton 360, works a treat, no disconnects so I have bought it for all 8 of my pcs.
Thanks for trying niels and fellow forum people
but this seems to be an inferior bugged product
. nothing but trouble from day 1
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goodbye 
Kenny