Major Issues With Bd Antivirus 2008 & Xp Sp3 Install

I am seriously hoping somebody might have a solution to this PITA problem our company has been having. We manage the IT needs for an office with 12 PCs. Half of the PCs are running BD2008 and the rest Norton 2007. We were assigned the task of loading Service Pack 3 for Windows XP on all of the PCs today and ran into a major snag. EVERY PC with BD2008 got to the end of the service pack install and came up with a message stating "Access Denied" and then rolled back the entire install. We disabled the system tray icon and attempted to stop the auto protect service but could not due to security permissions that I guess are inherent to the software. We can not seem to unload the BD service and stop it from running entirely and quite honestly I don't want to have to uninstall and reinstall the AV software after XP SP3 goes in on every PC. I'd just as soon rip it out an put a decent AV program in. This is a major issue/major software flaw and now unfortunately we have half-@ssed installs of XP SP3. We have also already ran Microsoft's solution to this issue, to no avail: http://support.microsoft.com/kb/949377. Any help at this point would be great! Thanks!

-AJ

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Niels

Hello mach_u,

Did you checked afterwards in the registry the permissions off the following keys:

HKEY_LOCAL_MACHINE

HKEY_CURRENT_USER

HKEY_CLASSES_ROOT

I suppose that you know how to do that by right clicking on it and choose permissions and see if the administrator has full acces. Do the same by going to start,my computer and right click on the icon off the hard disk or partitions and check the permissions also.

The only way BitDefender might interfere is when registry control is enabled. But If you allowed the changes the installation should succeed.

Just killing the vsserv.exe process in task manager isn't possible due BitDefender selfprotection.

Kind regards,

Niels

mach_u

Hello mach_u,

Did you checked afterwards in the registry the permissions off the following keys:

HKEY_LOCAL_MACHINE

HKEY_CURRENT_USER

HKEY_CLASSES_ROOT

I suppose that you know how to do that by right clicking on it and choose permissions and see if the administrator has full acces. Do the same by going to start,my computer and right click on the icon off the hard disk or partitions and check the permissions also.

The only way BitDefender might interfere is when registry control is enabled. But If you allowed the changes the installation should succeed.

Just killing the vsserv.exe process in task manager isn't possible due BitDefender selfprotection.

Kind regards,

Niels

I believe Microsoft's fix that I mentioned, runs through and resets all the security on those registry settings. I have tried that to no avail. I need to find away to completely unload this POS service entirely while I am installing SP3 so there is no interference. How would I go about checking to see if registry control is enabled? The frustrating thing is that SP3 isn't exactly a tiny update and 1) It takes awhile to run and 2) Who knows how much I am hacking up the OS having to roll it back each and every time it gets all the way to the final steps and BD won't let it go any further. After a slew of issues with their Administrator software at my last client and now this I am less than impressed with BD right now to say the least. <img class= " />

JCP

I had that same issue and I solved it by downloading the COMPLETE Service pack from Microsoft's website and running that instead. No issues after that...

-John

mach_u

I had that same issue and I solved it by downloading the COMPLETE Service pack from Microsoft's website and running that instead. No issues after that...

-John

I have been running the full update.

Niels

Hello mach_u,

First off all this is only a user forum.

I suppose that you ran the update on and administrator account. If that isn't the case it's normall that you see the message access denied. Did you checked it afterwards. Because it could still have failed. Also the windows update process might have corrupt the installation package. I had zero issues when I installed Service pack 3. Search and you will find that sometimes the update packages that you download trough update can got corrupt. The only way to solve that is by downloading the offline installation.

Kind regards,

Niels

mach_u

Hello mach_u,

First off all this is only a user forum.

I suppose that you ran the update on and administrator account. If that isn't the case it's normall that you see the message access denied. Did you checked it afterwards. Because it could still have failed. Also the windows update process might have corrupt the installation package. I had zero issues when I installed Service pack 3. Search and you will find that sometimes the update packages that you download trough update can got corrupt. The only way to solve that is by downloading the offline installation.

Kind regards,

Niels

I appreciate your pointers Niels and the update was ran with Administrative access to the workstation. I am a 2000 & 2003 MCSE with over 10yrs experience so I can make it past the basics just fine. lol The access denied only pops up at the very end of the update process, when it goes to make it's major registry changes because Bitdefender has the registry so locked down XP SP3 won't run. I have been using the "Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers" version(ie full 316meg file) for all of the updates at this client. As I mentioned, 6 of these PCs are running Norton AV and have had zero issues installing XP SP3 whereas the other 6 w/BitDefender have given me nothing but problems. The machines are all identical hardware/OS wise and I have used the same downloaded update file for all the machines, so it's not a corrupted download. In addition since leaving this client I we have discovered the exact same issue on another two PCs that have come in for repair to our office, when going to install Service Pack 3.

My theory, which I have yet to confirm, is to try running the SP3 update for Windows with BitDefender ENABLED that way I "should" in get prompted to make the registry change and simply hit allow on it when it pops up. The problem with this being a solution is that in order to be efficient I have 3-4 PCs updating at a time and having to keep hitting allow 100x is going to slow my updating process down considerably not to mention the additional time spent with the install due to BD scanning every portion of the update while it's unpacking/installing. It is usually a smart practice to unload the AV software before these kind of updates but as there does not seem to be any other decent option, I might not have another choice. <_<

Sm3K3R

I updated to SP3 without problems.Downloaded the SP3 from the Microsoft website.Removed the network cable,set up my Jetico firewall to "Alow All" policy and set the policy to be the same at computer restart then Turned off BD 2008 Antivirus real time protection and disabled the registry control.Installed SP 3 restarted the computer twice reenabled everything back and reconected the network.Everything OK.

mach_u

I updated to SP3 without problems.Downloaded the SP3 from the Microsoft website.Removed the network cable,set up my Jetico firewall to "Alow All" policy and set the policy to be the same at computer restart then Turned off BD 2008 Antivirus real time protection and disabled the registry control.Installed SP 3 restarted the computer twice reenabled everything back and reconected the network.Everything OK.

I simply turned off the BD real time protection, I will try disabling the registry control also. Thanks for the pointer. I am back at the same client tomorrow so I will test out and report back.

mach_u

Brilliant Sm3K3R - thanks a bunch for that suggestion! Disabling that registry control crap combined with disabling the real time scan did the trick!

Sm3K3R

Brilliant Sm3K3R - thanks a bunch for that suggestion! Disabling that registry control crap combined with disabling the real time scan did the trick!

I'm glad you solved the problem!

sbri

I'm glad you solved the problem!

How do you disable the registry control stuff?

Wouldn't it be nice if Bitdefender had a real off button?

I thought I turned off Bitdefender--there's no clue that it's still on--and spent 5 hours trying the various Microsoft approaches to getting SP3 installed before I uninstalled Bitdefender, then installed SP3, then reinstalled Bitdefender.

Probably, after my current subscription expires, I'll move to something better documented than Bitdefender.

Cheers,

Sean

P.S. Using this forum is difficult, too. I signed up and created a username and password, clicked the link in the auto email, and since then have been unable to log on. I went the forgotten password route to no avail. And, when I try to sign up using the username I created, I cannot because the username is in use--clearly, the system has my username on file even if the system won't let me log on. I'm rather frustrated by this whole experience.

Julian50

How do you disable the registry control stuff?

Wouldn't it be nice if Bitdefender had a real off button?

I thought I turned off Bitdefender--there's no clue that it's still on--and spent 5 hours trying the various Microsoft approaches to getting SP3 installed before I uninstalled Bitdefender, then installed SP3, then reinstalled Bitdefender.

Probably, after my current subscription expires, I'll move to something better documented than Bitdefender.

Cheers,

Sean

P.S. Using this forum is difficult, too. I signed up and created a username and password, clicked the link in the auto email, and since then have been unable to log on. I went the forgotten password route to no avail. And, when I try to sign up using the username I created, I cannot because the username is in use--clearly, the system has my username on file even if the system won't let me log on. I'm rather frustrated by this whole experience.

Hello,

What I did to solve this problem was uninstall both bit defender then SP3 then reinstalled SP3 first then reinstalled bit defender again and it was working fine. Hope that helps.

Niels

Hello mach_u,

I installed service pack 3 with registry control enabled and if you have allowed the pop-up's the installation would went fine. But if you are too late to react in other words don't choose block or allow BitDefender will deny so that might happened on the workstations and caused the failure. Good to hear that it's solved.

Kind regards,

Niels

Hello Sean,

Disabling registry control can be done as follow:

Right click on the red BitDefender icon near the system tray press on open advanded settings,privay control press on advanced settings uncheck registry control.

Kind regards,

Niels