Black Screen In Safepay

Vitalik1993

There is a random bug with Safepay. When I open some banking site in Safepay I can't see the page of site, only black screen. I tried to open another site using Safepay, but I had black screen again there. Everything work fine after systen restart, but it happen again sometimes. P.S. I have BIS 2016 20.0.28.1478, Windows 10 x64 Home. Also I use Firefox 47.0 (x64) when I open this sites in Safepay...

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Sorin G.

Hello Vitalik1993,

Thank you for the feedback.

Please disable the Hardware acceleration from the SafePay settings and let us know if the issue still reproduces itself.

Vitalik1993

Hello Vitalik1993,

Thank you for the feedback.

Please disable the Hardware acceleration from the SafePay settings and let us know if the issue still reproduces itself.

I can disable it, but it's very random thing. I don't know when it happen again...

Sorin G.

Hello,

Are you using any applications that use a overlay to function, for example AOL Shield ?

Vitalik1993

Hello,

Are you using any applications that use a overlay to function, for example AOL Shield ?

No. And I tried to swith hardware acceleration off as you wrote, but it turn on after Safepay restart.

Vitalik1993

Today I get black screen in Safepay again. Also I still can't disable hardware acceleration there...

It's strange, but it seems that all buttons in site work good in Safepay now, but I can't see what this buton is. It's like black paper over the site page...

Sorin G.

Hello,

Thank you for your feedback, the situation has been reported to our devs.

Vitalik1993

Hello,

Thank you for your feedback, the situation has been reported to our devs.

Thanks Sorin! Tell them also that this is quite a random bug, it may be difficult to reproduce it. But I definitely had it sometimes with previous windows and also sometimes now...

Sorin G.

Hello,

I have provided them all the details of our conversation and they will also attempt to reproduce the situation.

deniross

I have the same issue. Win 10 and Firefox 47 configuration. I tryed to disable the asseleration - unsuccessful.

So keep me please in touch, if you get any feedback from the devs.

Sorin G.

Hello,

As soon as there is an update me or Georgia will post it on the thread.