Virus Shield Often Swiched Off After Starting Win 7 Sp1

Dear all,

From time to time I experience this problem that when I load Windows the Bitdefender Free Virus Shield is swiched off. When I try to swich it on nothing happens. Usually I fix this with restart but still - it quite annoying problem.

Windows' Action Center also warnes me that it is swiched off.

My system is Windows 7 SP 1

Bitdefender free v. 1.0.21.1109

Thank you in advance!

Find more posts tagged with

Comments

Sorin G.

Hello Stalik,

Please ensure you remove any other security solutions on the machine.

Also please remove the product and run a System File Checker and then reinstall from the website.

https://support.microsoft.com/en-us/kb/929833

Let me know if the issue occurs afterwards.

stalik

So.... I uninstalled Bitdefender Free, than ran System File Checker which found corrupted filec and fixed them, restarted, downloaded BD free from website and when I tried to reinstall it got this:

The "Driver Setuo Failed" is very annoying - it doesn't want to go. And in the "Download Error" window "Retry" doesn't give any result.

Sorin G.

Hello,

Please try to run the installer on a Administrator account or use "Run as Administrator"

Let me know how that goes for you.

stalik

This above is with "Run as Administrator".

Sorin G.

Hello,

I have opened a ticket for you : 2016061606080002 and sent you a email with steps on how to run the Bitdefender Support Tool, please reply to that email with the logs generated from the tool so we can further investigate this situation.

stalik

Done!

stalik

Did the analysis showed anything?

Sorin G.

Hello Stalik,

We have located remnant files on your machine and on the 17th of June we have sent you a removal tool to resolve the situation. Have you not received the email ?

stalik

Unfortunately I didn't. I also don't find it in spam. If it was there, I might have deleted it.

Sorin G.

Hello,

I have resent you the email containing the removal tool. You can also find the tool in the link bellow.

https://we.tl/9Dl2ru6ytg

Simply run it to clean the machine and you should be able to install without anymore troubles.

stalik

It worked! Thank you!

Sorin G.

Hello,

Glad to hear the situation has been resolved.