Bitdefender Quarantines Files Incorrectly - Will Not Restore

DOHbitdefender2016

As the subject says. I have files that are incorrectly being identified as dangerous. Bitdefender does not response when clicking the Restore button. The Restore button appears to do nothing. In fact none of the functions on the Quarantine Action section appear to work at all.

How do I get my files back? How do I exclude these files in the future?

Sorin G.

Hello,

If you have a False Positive to report please use our submit form.

http://www.bitdefender.com/submit/

Te quarantine in the Bitdefender FREE does not encrypt the files, you can rename the file's extension and move them back to their proper place should the restore function fail to do so.

After recovering your files I would advise running a repair on your Bitdefender Control Panel > Uninstall a Program to ensure its proper functionality.