Not Allowed To Upgrade From Total Security 2015 To 2016

sharkbait07

Hello,

I recently purchased total security 2015.

I read an article that all valid product key holders can upgrade to 2016 version for free. (http://www.bitdefender.com/support/how-to-upgrade-for-free-from-an-older-version-to-bitdefender-2016-1479.html)

But i get the below error message on inputting my activation key

"We weren't able to migrate your key. Please contact support"

I contacted the support, and they are saying that since the purchase was made from our Partner in India, Venktron, i need to contact them directly.

Now venktron is not allowing me to upgrade to 2016.

I am now stuck on 2015

Please help me as to what i can do to upgrade

Sorin G.

Hello,

Any changes made to partner keys such as Venktron can only be initiated by the partner itself.

The error you received on the website is a generic error as the key is not eligible to upgrade from our side.