Not Allowed To Upgrade From Total Security 2015 To 2016
Hello,
I recently purchased total security 2015.
I read an article that all valid product key holders can upgrade to 2016 version for free. (http://www.bitdefender.com/support/how-to-upgrade-for-free-from-an-older-version-to-bitdefender-2016-1479.html)
But i get the below error message on inputting my activation key
"We weren't able to migrate your key. Please contact support"
I contacted the support, and they are saying that since the purchase was made from our Partner in India, Venktron, i need to contact them directly.
Now venktron is not allowing me to upgrade to 2016.
I am now stuck on 2015
Please help me as to what i can do to upgrade
Comments
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Hello,
Any changes made to partner keys such as Venktron can only be initiated by the partner itself.
The error you received on the website is a generic error as the key is not eligible to upgrade from our side.
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