Bitdefender Services Won't Load

Hoss1310
Hoss1310 ✭✭
in Protection

A few days ago I have updatet my Win 10 (1511 to 1607) without any problems, all my programs worked ok.

Today I did a clean install of Win 10 build 1607 and everything was perfect until I instaled my Bitdefender Internet Security 2016.

After rebooting the Bitdefender services took about 5 min to load, that's 5 min of no protection.

When I open a program it instantly makes connection to the internet, when several minutes later the Bitdefender services are loaded and I restart that same program then I can choose if I want the program to make connection to the internet or not.

I used the same setup on Win 8.1 and 2 previous builds of Win 10, why is Bitdefender having that problem and what can I do about this.

Kind regards,

Hoss

Comments

  • Hoss1310
    Hoss1310 ✭✭

    I use Internet Security 2016 build 20.0.29.1517

  • Sorin G.
    Sorin G. ✭

    Hello Hoss,

    Please check your Inbox as you should have received steps to run our diagnostic tool, please reply to the email with the generated log.

    Ticket number : 2016080807460001

  • Hoss1310
    Hoss1310 ✭✭

    Thanks sorin for the quick response.

    The requested file is on its way to you

    Kind regards,

    Hoss

  • Qaletaqa
    Qaletaqa
    edited August 2016

    I have the same problem with the Bitdefender services.

    It takes about 5 minutes before the work after (re)booting the pc.

    I have: Total Security 2016 and running W10 64x

    When I run the bdagent.exe manually, BitDefender starts right away.

  • Sorin G.
    Sorin G. ✭
    edited August 2016

    Hello,

    @Hoss I have sent you an email with step by step instructions on to resolve this situation, let me know if that worked for you.

  • Qaletaqa
    Qaletaqa

    Sorry but I didn't recieve an email(also not in the spambox) :)

  • Sorin G.
    Sorin G. ✭

    Hello,

    The email was directed at Hoss for his situation as it is not just a simple delay.

    Arjantje72, let me know if you have an entry for the Bitdefender AgentTask in your Windows Task Scheduler.

  • Qaletaqa
    Qaletaqa

    Sorry I misread the post.

    But I have an Bitdefender Agent entry running after booting the pc.

  • Sorin G.
    Sorin G. ✭

    @Arjantje72 please let me know what timer do you have setup on the Bitdefender AgentTask

  • Qaletaqa
    Qaletaqa

    I don't know exactly what you mean.

    But I timed my reboot and after I see my desktop, it takes 4:55 Minutes before Bitdefender Agent starts running.

    I Unstalled Bitdefender A couple times with the Bitdefender Uninstall tool, but he problem stays the same.

    It happened after the W10 anniversary update, before that I never had that problem.

  • Qaletaqa
    Qaletaqa

    The triggers are:

    Delay 15 minutes and repeat is 30 minutes.

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