Active Threat Control And Ids Always Turn Automatically Off

Hi,

These last days, I have noticed that Bitdefender always turns off automatically the "Active Threat Control" module and the "IDS" module.

I have tried to disable the "autopilot" mode and set a password to make changes, but any of this options have solved the problem...

Here are my versions of BD and O.S:

- Microsoft Windows 10 Home 10.0.10586 (x64-based PC)

- Bitdefender Total Security 2016

What can I do? I would appreciate your help. My license is expiring in 3 months and I'm not going to renew it until this issue is fixed.

Thanks in advance.

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Comments

Diazruanova

Hi Carlos,

Most likely the avc.xml file which holds the settings for Active Virus Control and IDS, is corrupted (take a look at the attached jpg), so you have to replace it for a healthy one (in Safe Mode ONLY)

I am also attaching a copy of my avc.xml, but it corresponds the the AV plus version only so I do not know if it will "fit" your BitDefender version, but in any case, you can always make a copy of yours in case mine is not the appropriate.

Hope this helps

/applications/core/interface/file/attachment.php?id=15119" data-fileid="15119" rel="">avc.xml

avc.xml

gramercytavern

I'm having the same problem as CarlosM-C with Active Threat Control and IDS constantly turning off; however, I'm wondering if the issue might be from running Malwarebytes Anti-Malware Premium. I have the Internet Security 2016 version of Bitdefender and Windows 10 Home (x64). Could the real-time protection settings in Malwarebytes Anti-Malware be turning off the ATC and IDS in Bitdefender?

Sorin G.

Hello,

@Carlos please try to disable the profiles and let me know if the issue still persists afterwards

@Gramercytavern the premium version does have a active agent that may come in conflict with Bitdefender, however I believe that you should also test to see if you disable the Profiles the issue repeats itself.

Bitdefender > Modules > Tools > Profiles.

gramercytavern

Hi Sorin,

I have tried disabling auto-pilot/profiles, and even went as far as uninstalling Malwarebytes Anti-Malware but ATC and IDS are still automatically turning themselves off.

In case anyone is having similar problems, repairing Bitdefender through the uninstall options fixed it for me.

Sorin G.

Hello,

Glad to hear that the situation has been resolved.