[Resolved] Upgrade & New Install of 2017 stops with "can't install drivers" after install starts

DJL

I have Total 2015 with 145 days left. After exploring on site & net found out that I could upgrade to 2017 using current listed version with existing install code.

To date I've done everything that was suggested including using current bitdefender uninstall tool, downloaded & used current full install pack, multiple clean reboots including in safe mode, registry cleaning, disabled other AV (iObit - BTW they worked very well with each other for years), deep file uninstall all to no avail. I get past the files unpacked and the install splash screen comes up with the click "Install Button." Then seconds later after clicking "install" I get a black error message stating "can not load drivers."

I've tried all that I know, all my tips & tricks, or anything else I could find with 20+ install tries and still get the black driver error message at file install. I'm thinking that it's probably something simple but I'm at a loss as to what it might be. I'm thinking I not the first person to have this problem. Also, what's the best way to get Bitdefender support to respond & help, etc.

Thanks for Any & All Input... 

Sorin G.

Hello,

 

Just disabling the AV will not help. You need to completely uninstall all other security solutions before attempting to install Bitdefender.

DJL

That did the trick. Uninstalled & cleaned any related app, ran Bitdefender 2017 Uninstall app and then ran full install again. This time made it past the driver install and BINGO, full install completed. I like the new features, etc. and have gone thru all the tools and am running a full scan as I type this.

Thanks Sorin for the quick response and info!