[Sent2Devel] Trying to install TS2017 but only TS2016 installing

Ultimatebas

Hi

i am trying to install TS 2017 but it keeps installing TS 2016 which i had previously, i completely uninstalled 2016 and then tried but same things happen,i purchased the 2017 license 

 

Sorin G.

Hello,

 

In what language are you trying to install the product?

Have you used the Bitdefender Uninstall Tool to clean the machine ?

Ultimatebas

hi

i am using the english language i tried last night using the uninstall tool and then reinstalling it installed 2016 again not sure why

anyone has any other ideas for me to try to get it working

kan_gou_lai

On 11/15/2016 at 1:19 PM, Ultimatebas said:

hi

i am using the english language i tried last night using the uninstall tool and then reinstalling it installed 2016 again not sure why

anyone has any other ideas for me to try to get it working

 

I had exactly the same problem. It happens on my both laptops. I kept installing 2017 products. I used the authentic uninstaller of Bitdefender.

Sorin G.

Hello,

 

Please use the uninstall tool to clean the machine again and then use the installer from the link below :

http://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Should the issue still persist please open a ticket with our support team and provide them with the Support Tool log to be able to further investigate this occurrence.

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

 

 

kan_gou_lai

15 hours ago, Sorin G. said:

 

 

Hello,

 

Please use the uninstall tool to clean the machine again and then use the installer from the link below :

http://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Should the issue still persist please open a ticket with our support team and provide them with the Support Tool log to be able to further investigate this occurrence.

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

 

 

Hello,

I tried everything Unstaller 2017, 2016 and even manually uninstall. But I'm stuck with 2016 version. Every time the 388 mb file was downloaded.

I really do not know what is the problem with Bitdefender, it must came from the online installer stuff. Why couldn't you just release a offline link so that everybody do not loose time for this kind of never-supposed-to-be happened issue.

Kind regards,

 

Sorin G.

Hello,

 

Thank you for your feedback.

We are currently working on resolving this situation.

I will update the thread when a fix is available.

THpubs

Same issue here. Already opened a ticket and sent the logs.