Install problem Bitdefender 2017 - sign in issue
Hi. I downloaded a 30-day trial of Bitdefender 2017 anti-virus and installed it on my computer (Windows 7 pro 64 bit). Looks like it installed just fine. When I try to run the program, it asks me to sign in or create a Bitdefender account. I have a valid working login, which I have checked on-line (and it works fine). When I enter it on my computer, I get an unending spinning blue wheel. Task manager shows that the Bitdefender agent is active (bdagent.exe) and also the Bitdefender Password Manager Chrome (bdxtxcr.exe) (which is odd, as I mostly use Firefox). I'm not using the Bitdefender firewall, but have enabled all Bitdefender processes (I'm using the Windows firewall with Windows 10 Firewall contoller). I've rebooted a couple of times and get the login screen for Bitdefender with no problem, then the endless blue circle. Any ideas? Thanks in advance
GoldenOne
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Hello,
Please contact our support team using bitsy@bitdefender.com and also provide them with the logs from the Bitdefender Support Tool to further investigate this issue.
http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
