How track my ticket

I requested . I got an email with ticket number . How can I track that ticket ? that's very important for me . ???????????

""""

Dear Hamid Reza,

Thank you for contacting Bitdefender Customer Care. This is an automated reply to confirm that we have received your request, and that we are working on resolving your issue(s) as promptly as possible. Your assigned ticket number is 2016120508020003. We advise that you keep this reference number in a safe place for further tracking/follow-up. Regards, Bitdefender Customer Care Team

""

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Sorin G.

Hello,

Welcome to the forum.

The system will keep you updated with the progress of the ticket via email, the response from the support team will come via email as well.

HamidDarabi

thanks . How long it takes ?

Sorin G.

Hello,

The usual response time for the support team is 24 to 48 hours, it all depends on the issue at hand and the details provided.

HamidDarabi

This is the result after 12 days, Is it a robot or human. That's not acceptable from a human, He/She doesn't understand what I say. very very very very very very bad support and very very very late. you don't care about your customer security. In this 12 days, my system didn't have security and this my ticket result and your answers.

On Sat, Dec 17, 2016 at 3:09 PM, Hamid Reza Darabi <dr.hamidrezadarabi@gmail.com> wrote:

Hi !

Please, help me. I promise you this is my last time that I purchased antivirus from you.

This is my story:

1. I had total security 2017 that was installed on windows 8.1 on my device

2. I bought an activation code and I activated that from my central and that worked properly.

2. My HARD DISK from that device was damaged.So all of my data include Total Security has been gone.

3. So Without Uninstalling the "Total Security 2017 " with my activation key gone with last windows.

4. I Installed new windows.

5. Then I installed "Total Security 2017" from my central several times.

6. But my central thinks my last windows is working so the activation code is under using from last total security.Because I couldn't uninstall My TOTAL Security because my hard disk damaged and My windows has been gone.(Attachments).

7. Now I wanna use my last activation key that I used to in my last windows.

8. but the central doesn't allow me to use that activation code in my new windows that's why I connected you.

9. did you understand what I say?

Sent with Mailtrack

On Fri, Dec 16, 2016 at 3:56 PM, Hamid Reza Darabi <dr.hamidrezadarabi@gmail.com> wrote:

Sorry, I didn't understand, What I must do? I removed several times from my central and I do it right now?

I can't understand this sentence " Select Remove and then Remove once more for confirmation " ??!!!

On Fri, Dec 16, 2016 at 3:27 PM, Bitdefender Support Center <bdsupport@tickets.bitdefender.com> wrote:

Dear Hamid,

Thank you for your reply.

We kindly recommend you to follow the steps below:

Connect to Central and click on My Devices.

Click on the 3 dots next to the device you wish to delete.

Select Remove and then Remove once more for confirmation.

Hamid, if you have any more questions please don't hesitate to contact us.

Have a nice day!

Best regards,

Alina Paun

Bitdefender Support Team

-------------------
http://www.bitdefender.com/support
http://forum.bitdefender.com

--------------------

On Thur, 15th Dec 2016 at 3:54 pm, Hamid Reza <dr.hamidrezadarabi@gmail.com> wrote:

Hi !

I did it about five times. But it DOES NOT work. My last windows damaged and WITHOUT uninstallation the Total Security gone with windows. Okay ? Now in my new windows, IT DOES NOT work. I attached this image after installation that I did right now , like you said. Just release the activation code from last windows.

Attachments

• notice.jpg (52.60 KB)

• after.jpg (49.82 KB)

On Wed, 14th Dec 2016 at 1:12 pm, Alina Paun wrote:

Dear Hamid,

Thank you for contacting us regarding this matter.

In order to solve this situation we kindly recommend you to follow the steps below:

Go to your Central account- > click on My Devices panel -> click on the 3 dots -> Remove devices.

Here are the steps to install Bitdefender 2017 on your system:

a) Go to your Bitdefender Central account;
Select the My Devices panel;

c) In the My Devices window, click INSTALL Bitdefender;

d) Wait for the download to complete, then run the installer (right click on the file you’ve saved > Run as administrator).

The installation process of Bitdefender 2017 will start on your computer. Now, just follow the on screen instructions to complete the installation.

Hamid, if you have any more questions please don't hesitate to contact us.

Have a nice day!

Best regards,

Alina Paun

Bitdefender Support Team

-------------------
http://www.bitdefender.com/support
http://forum.bitdefender.com

--------------------

On Mon, 12th Dec 2016 at 9:13 pm, Hamid Reza <dr.hamidrezadarabi@gmail.com> wrote:

Hi !

Unfortunately my last windows corrupt , So without uninstalling my total security, I Installed new windows .My last windows was 8.1 but new one is 10 Pro . Now what ?

Sent with Mailtrack

On Mon, 12th Dec 2016 at 6:49 pm, Alina Paun wrote:

Dear Hamid,

Thank you for contacting us regarding this matter.

In order to solve this situation we kindly recommend you to follow the steps below:

1. Use the uninstall tool form this link to remove the product from your computer:

http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe

2. Connect to Central and click on My Devices.

3. Click on the 3 dots next to the device you wish to delete.

4. Select Remove and then Remove once more for confirmation.

Here are the steps to install Bitdefender 2017 on your system:

a) Go to your Bitdefender Central account;
Select the My Devices panel;

c) In the My Devices window, click INSTALL Bitdefender;

d) Wait for the download to complete, then run the installer (right click on the file you’ve saved > Run as administrator).

The installation process of Bitdefender 2017 will start on your computer. Now, just follow the on screen instructions to complete the installation.

Hamid, if you have any more questions please don't hesitate to contact us.

Have a nice day!

Best regards,

Alina Paun

Bitdefender Support Team

-------------------
http://www.bitdefender.com/support
http://forum.bitdefender.com

--------------------

On Mon, 5th Dec 2016 at 11:32 am, Hamid Reza <dr.hamidrezadarabi@gmail.com> wrote:

I used my bitdefnder total security that I downloaded from my central on my laptop in win 8.1 . Now I update my laptop to Win 10 and that says (look at the picture) . What Can I do?

Bitdefender Awake

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