You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Subscription Renewal Question
Hi all.
I have received notification that my previous 3 year subscription is about to run out and offering a special discount to renew but only for one year. Bitdefender are offering a new 3 year deal as a new purchase on 2017 Total Security which I am already running. Does anyone know if I purchase this, will it activate on my existing account or will I have to delete and re-install?. I can't seem to find this information anywhere.
Many thanks in advance.
Denis.
Comments
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Hello,
After you activate that subscription is best that you use the uninstall tool to clean the machine from the old version, afterwards install the 2017 from Central.
http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2016_UninstallTool.exe
http://www.bitdefender.com/support/upgrading-to-bitdefender-2017-on-my-computer-1711.html
For more details regarding the subscriptions, its best to contact our commercial team at bitsy@bitdefender.com0
