Bitdefender Tools

LongChampion

I can't not use Bitdefender Tools.

This is the second time i have seen this problem. The first time is English version, and now is Vietnamese version.

This is my screenshot. Please help me! Thanks.

Sorin G.

Hello,

 

Please ensure the machine is clean of any other security solutions.

Afterwards do a fresh reinstall of the product, using the Bitdefender Uninstall Tool and afterwards downloading the latest Agent from Central.

http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe

LongChampion

Thanks for help. I will try it.

LongChampion

Hello Sorin,

I have tried your solution but it doesn't work with me. I confirm that my laptop is clean of any other antivirus software.

Do you have other solution ? or explain the problem which i am meet.

Sorin G.

Hello,

 

We will need to further investigate this issue. Usually a simple reinstall resolves all Tools issues.

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool.

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

LongChampion

OK. I will do it.

LongChampion

Oh! My problem have been resolved.

If you have the same issue, download and run this tools below:

"http://download.bitdefender.com/windows/desktop/connect/dm/2017/all/bitdefender_dm_21_64b.exe"

Wait for about 10-15 minutes, then update Bitdefender by right clicking on the Bitdefender icon from system tray.

Restart the computer once the update is complete.

And now you can use Bitdefender Tools.

Thanks Marius GAVRILA (Bitdefender Technical Support Engineer) for this help.