"Starting System Scan Failled"

RokiQuick
RokiQuick
in Bitdefender antivirus free edition


Bitdefender doesn't seem to be working. I'm using Windows 10, and when I turn on my computer I get a message Bitdefender isn't running. I click the icon in the tray. It says "Your Device is protected."  But when I try to run a scan it says Starting System Scan failed. 

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please let me know what build of Windows are you running on that machine.


    Also ensure that you remove all other security solutions from the machine, to avoid conflicts.


    If you can please provide me with a screenshot of the error you are receiving.

  • RokiQuick
    RokiQuick


    Windows 10 Home Build 14393. I currently have turned on Windows Defender enabled since Bitdefender doesn't seem to be working. Normally Bitdefender is the only security solution running. 

    BDFailedScan.png

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please do a fresh reinstall of the application and see if the issue still persists afterwards.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please do a fresh reinstall of the application and see if the issue still persists afterwards.

  • RokiQuick
    RokiQuick


    I reinstalled it and It was finally about to scan again, but there's 1 "unresolved threat" that I can seem to get rid off even after i deleted the fine as the program said was necessary.

All Time Leaders

Categories

Defenders of the month - Feb