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Refund Issue

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Kim
Kim
in Feature request


Hello,


I wrote my purchasing issue in support page of Bitdefender.


 



I bought your Bitdefender Total Security 2017.


 


and i I accidentally bought another product.
This product is Bitdefender Install & SetUp MultiPlatform (1 intervention).
I dont wanna bought this. Please Refund this purchasing..


And I recived your E-mail that written open ticket's No, Open ticket No is 2017020819050001.


what is open ticket? I dont' know what i have to do and what i can to do?


After receiving an email, is it just a matter of waiting?


i send a mail two days ago. but I did not receive anything.


I hope this issue will be resolved soon.


thanks.

Comments

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    Sorry to hear about the situation you encountered.


    However commercial issues/requests have no place on the forum due to their privacy requirements.


    I would advise contacting the Premium Services Department directly


    US/CANADA:


    +1 954 678 0567


    WORLDWIDE:


    +4 0372 156 470

This discussion has been closed.

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