No extension of my subscription after paying

vet_ca

On March 5, 2017 I submitted payment for an additional year of BitDefender Family Pack.  This was an early renewal.  I can provide both screen captures of the receipt as well as an email from BitDefender confirming my payment.  I sent a support message last week and have heard nothing so far.  When will my account be credited for the extra year I paid for?

Thank you

Sorin G.

Hello,

 

Commercial issues have no place on the forum due to their privacy requirements.

If you already sent a email to our support team, please provide me with the ticket number.

vet_ca

I haven't heard back from BitDefender for over 2 weeks now.  That's why I posted in the forum.  Usually BitDefender gets back to me very promptly.  I don't know why they haven't gotten back to me.

Sorin G.

22 hours ago, Sorin G. said:

If you already sent a email to our support team, please provide me with the ticket number.

 

vet_ca

I sent a message to BitDefender thru the BitDefender > Support page > Contact Support option.  I sent another yesterday and still have not heard back from anyone so I don't have a ticket number to give to you.  I don't know why BitDefender won't reply to my Contact Support submissions.

Would you be so kind as to tell me how to contact BitDefender via email?

Thank you.

Sorin G.

Hello,

 

Yes, please use bitsy@bitdefender.com

vet_ca

Thank you very much Sorin G.  I just now sent and email requesting assistance.