Bank program does not work 100%

Erwin8

I have Bitdefender Antivirus Essential 2015

I have problems working with my bank program KBC Touch Bitdefender Safepay. ( Belgium Banking program)

Some operations can not do - I can not read information on the computer on which Bitdefender is installed.

eg: Taking excerpts I can not read,

I wish Bitdefender (Bitdefender Total Security 2017) will install on all my computers but keep me from actually doing so.

Left : Without Bitdefender - right : With Bitdefender

 

Sorin G.

Hello,

 

What operating system are you running on that machine ?

Does this issue persist when using a normal browser?

Erwin8

Hello,

On both computers, Windows 10 home.

Both computers I use Google Chrome

Sorin G.

Hello,

 

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached to further investigate.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html