After update: Device is at risk

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This evening I have got a new update for my Bitdefender Free Edition: 1.0.8.8, Engine version 7.71420, Win7 32bit


Now Bitdefender tells me my device is at risk. Protection shield is off. And I cannot turn it on. Trying to turn the protection shield on manually has no success.


After a complete reboot the problem still exists.


This is a severe problem. At the moment my system is not protected!


screenshot.jpg

Comments

  • Camelon
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    I have this same exact problem, troubles me nobody has said anything in this post for 12 hours now considering it's no small issue of it randomly going off thanks to an update.

  • Sorin G.
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    Hello,


     


    I would advise doing a reinstall of the application and removing all other security solutions from the machine.

  • Camelon
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    19 minutes ago, Sorin G. said:



    Hello,


     


    I would advise doing a reinstall of the application and removing all other security solutions from the machine.



    It was working fine as my only antivirus program on the computer untill the latest update which broke it, if I have to reinstall bitdefender after every update...

  • oli_w
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    4 hours ago, Camelon said:



    It was working fine as my only antivirus program on the computer untill the latest update which broke it, if I have to reinstall bitdefender after every update...



    Same here. Bitdefender Free Edition is my only security application on my system except the common Win7 stuff. Just got an update of BD which left my system without any protection.


     


    fyi: On another system (Win10) Bitdefender works flawlessy. There were no problem though I have got several(?) updates since yesterday.


    2017-05-17 13_15_40-Bitdefender - Settings.png

  • Sorin G.
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    Hello,


     


    Not all machines are the same.


    A simple leftover from a previous security solution or a simple Windows update can make all the difference in the world.


    Hence my recommendation for a reinstall, if something conflicted a reinstall should put everything back into place.

  • Camelon
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    Hey


    It's working now after a reinstall, let's hope it stays that way without further trouble, thanks. :)

  • oli_w
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    Confirmed. A reinstall fixed this for me.