Cannot Activate Bitdefender Antivirus Plus

bachya1208

I purchased Antivirus Plus 2017.  In Central my subscription is active, but when I try to add my computer, I get the message "The key was already used to generate a subscription."  I have logged out and reinstalled, but am having the same issue.

Firdovsi

Hi batcya1208,

You can use the Bitdefender uninstall tool to get rid to some unwanted leftover on the machine.

http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe

Reinstall this (go to Central) to refresh everything.

If issue still persists, please contact support: https://www.bitdefender.com/support/contact-us.html

Cheers!