Can't Update / Firewall Issues

Hi. I just installed the new version of Bit Defender. However, the icon in the taskbar keeps warning me that the program can't update. I think this is due to my firewall. I use Windows 7 Pro 64 bit and the default Windows Firewall. I set the firewall to allow all the Bitdefender programs I could find (see attached images) but it's still blocked. Is there a specific port (or range) I should be opening up? I do not want to turn the firewall off so please don't suggest that as a solution.

Thanks for your help.

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claudiub

On ‎8‎/‎9‎/‎2017 at 7:42 PM, PaintedGirl said:

Hi. I just installed the new version of Bit Defender. However, the icon in the taskbar keeps warning me that the program can't update. I think this is due to my firewall. I use Windows 7 Pro 64 bit and the default Windows Firewall. I set the firewall to allow all the Bitdefender programs I could find (see attached images) but it's still blocked. Is there a specific port (or range) I should be opening up? I do not want to turn the firewall off so please don't suggest that as a solution.

Thanks for your help.

Why don't you disable Windows firewall to see if problem still persists? ( you know how: services---->Win Firewall-----> disable)

PaintedGirl

It appears that even when I disable the firewall the problem still persists. Any advice?

Rampant

You quickly solve the problem, if you collect the necessary information and send it to this address bitsy@bitdefender.com

How to create a bdsys: http://www.bitdefender.com/support/total-security/-490.html

Marius G.

Hello,

Please do write us at bitsy@bitdefender.com and include a couple of screenshots displaying the update errors. Thank you.

PaintedGirl

On 9/13/2017 at 11:05 AM, Marius G. said:

On 9/10/2017 at 11:45 PM, Rampant said:

Thanks for your help. I have sent an email with a log and screenshots. Hopefully, this will solve the problem.