Bitdefender Antispam Module Is Disabled

Ikovacs

I Have Windows xp Sp3 with Outlook Express.

I Installed BD total Security 2009.

I Have 2 problems:

- Scan Activity bar is not visibled. I checked it but no visibled.

- After reboot I have 1 issues, Bitdefender Antispam module is disable.

I tried fix issue, but nor resolved. When I see the Antispam, it is gray, I can"t checked it.

In Outlook Express I tried check the/ BD / setting, I got the next:

Bitdefender Antispam module is disabled because the Virus Shielfód service is stopped or disabled. Please restart/enable the service and try again.

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Niels

Hello Ikovacs,

Press the windows button together with r now type services.msc press enter. Now left click on the BitDefender Virus Shield service and press on start. If that doesn't work left click on BitDefender Communicator service and choose restart.

Kind regards,

Niels

Ikovacs

Hello Niels,

Thank You!

Sory, but I tried it earlier. Don't work! All services were started!

I see the next Bitdefender services:

Bitdefender Arrakis Server

Bitdefender Desktop Update Service

Bitdefender Threat Scanner

Bitdefender Virus Shield

Antispam setting is still disabled !

And Scan Activity Bar is no visible!

Kind regards,

Ikovacs

Hello Ikovacs,

Press the windows button together with r now type services.msc press enter. Now left click on the BitDefender Virus Shield service and press on start. If that doesn't work left click on BitDefender Communicator service and choose restart.

Kind regards,

Niels

Keebler923

I have the exact same set of circumstances.

Ikovacs

Not only antispyware but antipishing module is disabled too with IE7!

By test Beta version I said that bd 2009 is a ######!

Sorry, but now I say this too!

I used bd for 8 version without problems!

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Nena

Has this topic been closed? I have the same problems.

Running XP 3, IE 7, OE 6, BD Internet security 2009.

I transferred BD key to a new computer and I was only offered to install 2009 version.

It didn't have Scan Activity Bar but everything else seemed to be OK.

Occasionally, it shows a scan activity still running in BD window, which ended and I finished it in Launch bar. I could not stop it manually. Sometimes I could not get updates, also.

Right now, activity bar is back, I don't have Antipishing in IE 7.

Antispam in Outlook Express is unavailable because Virus shield is stopped. Update is back after restart.

I used to have BD IS 2008 on my old computer. It worked fine and I wonder if I could get it back. Niels?

Ikovacs

Topic isn't closed, but Bitdefender Support Team can't say nothing rational reply!

Only remove, reinstall, etc. And the antispam and antipishing moduls don't work!

At least is visibled now the scan activity bar!

whiteoak118@cfl.rr.com

Topic isn't closed, but Bitdefender Support Team can't say nothing rational reply!

Only remove, reinstall, etc. And the antispam and antipishing moduls don't work!

At least is visibled now the scan activity bar!

I got the same problem among others!! Antispam toolbar comes and goes. Mostly goes. Did the repair 3 times to no avail and after each repair I had to run the system scan. What a PITA. No answer to my email and so much for live chat. Always seems to be "off line". Think Im going back to CA. Never any problems with it. Cant change the system scan times from 2am (my computer is always shut down at that time). Wasted $60.00.

IE7 Win XP media center edition 2005. Bitdefender Family 2009.

whiteoak118@cfl.rr.com

I got the same problem among others!! Antispam toolbar comes and goes. Mostly goes. Did the repair 3 times to no avail and after each repair I had to run the system scan. What a PITA. No answer to my email and so much for live chat. Always seems to be "off line". Think Im going back to CA. Never any problems with it. Cant change the system scan times from 2am (my computer is always shut down at that time). Wasted $60.00.

IE7 Win XP media center edition 2005. Bitdefender Family 2009.

Finally got thru to live chat. What a waste. Rmailed me a set of instructions that would require Einstein to figure them out. Still cant get the antispam toolbar to come up. Everything is running and if by a miracle the toolbar comes up, when I click on the settings this is what I get. I guess its back to CA

goctnu

I have no correct answers or solution from BT support/Team with so many problems like all of you had encountered. The BTS 2009' quality and support is no better than 2008!!! Will BT wake up and help us?

Niels

Hello JimL,

Before attacking me I am only a normal user just as you.

Please do this: press the windows button together with r now type services.msc press enter. See if the terminal services is running and startup type is set on automatic. If that isn't the case please right click on it choose properties and by startup type select automatic press on apply and ok.

Did you tried this also?

Kind regards,

Niels

Ikovacs

Thank U!

Of course, I tried it, but something was changed!

I've the attached services, all was started!

No, what can I do?

I'm delphi software developer, and a little I am understandig windows!

Ikovacs

My opinion, the Bitdefender Support Team ###### from hight on us problems...

It's not only my problem...

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Niels

Hello Ikovacs,

I said to see if the terminal services was started. The screenshot that you posted contains only the BitDefender services. What I posted before was before BitDefender 2009 was available in previous versions of BitDefender you could restart the BitDefender services but that is impossible now.

So far that I can see the BitDefender services are running on your computer. The Arraksis service should only be running if you have enabled home management. Try to use a registry cleaner. You can use ccleaner. Don't forget to uncheck yahoo toolbar during installation. Use the registry cleaner and make a back-up and let it repair everything.

Do you have other security software installed?

Kind regards,

Niels

Ikovacs

Hello Niels!

Thank U, but all your tips I tried more times!

I tried these from myself!

I got these tips from Bitdefender Support Team too earlier after I send to they all they request!

********************************************************************************

We strongly recommendto keep only one security solution installed on your computer. If you have

more than one antivirus (antispyware, antiadware, firewall) on your machine

then the softwares will conflict causing system slowness or

Windows/BitDefender crashes. So please remove:

SUPERAntiSpyware Professional

Ad Popup Killer version 4.0

Please follow the steps below in order to reinstall Bitdefender v2009:

1. Use our uninstall tool in order to uninstall/delete any previous

BitDefender related files:

http://www.bitdefender.com/uninstall

2. Install BitDefender using the latest installation kit available for

download. Please note that you need to download (save) the installation kit

prior to running it. To find out what Windows version are you using, please go

to Control Panel and select System. If under Windows there isn't written

anything regarded the number of bits, then you must install the 32 bit

version.

The BitDefender Total Security 2009 installation kit can be downloaded from

one of the 2 locations:

- 32 bit Vista compatible version (most commonly used version):

http://download.bitdefender.com/windows/de...ty_2009_32b.exe

- 64 bit Vista compatible version:

http://download.bitdefender.com/windows/de...ty_2009_64b.exe

The installation guide is available here:

http://kb.bitdefender.com/KB443-en--Instal...urity-2009.html

During the setup process you will be prompted for your license key. Please use

the license key received when you purchased to register BitDefender.

For more information on the registration process please read:

http://kb.bitdefender.com/KB454-en--Regist...ender-2009.html

http://kb.bitdefender.com/KB455-en--Creati...er-account.html

Best regards,

Daniel Dodu

BitDefender Technical Support Engineer

***********************************************************************

1. I removed all other security programs earlier!

Notice: On another PC have I've no BD 2009 problems with SuperAntispyware and PopUp blocker

2. I used more registry cleaner, CCleaner, Registry Mechanic, Tweaknow, BDTS 11 and etc.

No resolved problems!

Even, I tried delete all other BD references manually with regedit!

I used BD 2009 removal tools etc...

3. I not use Yahoo toolbar!

Kind regards,

Ikovacs

Niels

Hello Ikovacs,

What was your previously installed antivirus or security suite? Or did you used BitDefender all the time? If not please check this topic.

If you are using a 64 bit version of windows. Then this is the correct uninstall tool.

Did you already tried to create a new user account and install BitDefender from there?

What e-mail client are you using?

Kind regards,

Niels

Ikovacs

Hello Niels!

I used bd since bd 8! / 2005 ?? /

I use BDTS 32 bit version!

I don't know, that I tried or not to create a new user account and install BitDefender from there!

I use Outlook Express / Xp with sp 3, IE7 , hungarian language /

Kind regards,

Ikovacs

goctnu

My OS is Vista Ultimate 32bit. The BTS icon at taskbar always turns grey when you go to any P2P website, e.g. http://www.easymule.com. After I run services.msc, I have to fix both the "Anti-spam is Disable" and "Antiphishing Protection Status is Unavailable", then the taskbar on will turns RED from GREY. But still the "BTS 2009's Bitdefender Antispam module is unavailable" and it cannot be "Check or Tick" in the square box. to resolve these problems? Why it happened many times?

I contacted BTS http://kb.bitdefender.com/site/KnowledgeBase/getSupport/ (liveassistance) is useless because even you wait very long, the people there are NOT alive!

Ikovacs

Hurra!

The 12.10.11 version seems without earlier issues!

Only 6 month is needed to correct antispam and antipishing issues!

And was this no beta version!

These issues founded in beta version too!

And this is not cost free but payment software!

And I don't understand why cracks one the softwares!