No Real Time Virus Protection?

BitDefender Internet Security 2008

No Real Time Virus Protection??

I am concerned that my BitDefender Internet Security 2008 is not performing any real time protection. The relevant settings are listed below:

Antivirus Shield Real-time protection is turned ON.

Enable the Scan Activity bar is turned ON

The File zone indicator shows a black filled box; there is nothing to indicate any scan activity

The Statistics Traffic graph shows NO activity

I have had BD9, BD10 and then got a free upgrade to Internet Security 2008. There has always been nearly continuous activity shown on these two indicators – now there is nothing.

I have done a repair install which hung Windows after the restart. I switched off, rebooted and the install finished. For about 2 seconds the green display on the Scan Activity returned, and then stopped never to return. Still no activity on the Statistics Traffic graph.

I can run scans manually, but I have no confidence that I have any real time protection.

Should I remove IS 8 completely and re-install? I am reluctant to do this because I expect all my previous version Registration Codes will be needed. I have the codes, but a re-install always seems to give me a problem entering the right ones at the right time.

Running XP SP2 and Zone Alarm Pro. ZAPro Virus protection has always been disabled. IS2008 Firewall has always been disabled.

I have contacted BitDefender Support via the web page on a number of occasions re this problem, but have never had the courtesy of a reply.

Thanks for any help

Geoff (in the UK)

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Comments

Sm3K3R

It happened to me also and the solution is to use the BD Uninstall Tool and then reinstall BD (after you have reinstalled Windows Installer 3.1 and redownloaded the BD package).Also check the BD services in Control Panel-> Administrative Tools-> Services.

Post here what is the status of those services.

Or you can try uninstall /reinstall 2-3 times until it recovers.

icr

I think that u must first uninstall zonealarm ur firewall must be in conflict with firewall of BDTS i know that ur firewall is disabled but still try this coz i too had same prob when i had BDTS 2008 & Eset Smart security at the same time (i had done some weird things) <img class= " /> " />

Good Luck

Formula400

It happened to me also and the solution is to use the BD Uninstall Tool and then reinstall BD (after you have reinstalled Windows Installer 3.1 and redownloaded the BD package).Also check the BD services in Control Panel-> Administrative Tools-> Services.

Post here what is the status of those services.

Or you can try uninstall /reinstall 2-3 times until it recovers.

Thanks for your reply. Service status:

BitDefender Communicator Started Automatic

BitDefender Desktop Update Service Started Automatic

BitDefender Threat Scanner Started Manual

BitDefender Virus Shield Started Automatic

Geoff

Sm3K3R

Thanks for your reply. Service status:

BitDefender Communicator Started Automatic

BitDefender Desktop Update Service Started Automatic

BitDefender Threat Scanner Started Manual

BitDefender Virus Shield Started Automatic

Geoff

The status of your BD services is OK.

You should try reinstalling after uninstalling with the BD Uninstall Tool, it will recover for sure.

rootkit

http://bitdefender.com/uninstall

Use this tool to uninstall Bitdefender an then reinstall it.

Formula400

The status of your BD services is OK.

You should try reinstalling after uninstalling with the BD Uninstall Tool, it will recover for sure.

Thank you to all who responded. Uninstalling with the BD Uninstall tool and re-installing went smoothly and successfully.

Now, if anyone is an expert on installation of Acronis True Image, pm me and I'll point you to my other problem!!

Thanks everyone

Geoff