No internet access from login site after installing bitdefender 2018 (including internet security))

thedan

Hi,

I am running windows 10 professional (all updates installed) and just installed bitdefender 2018, full version.

To have internet access where I work I need to go to 172.16.1.1000 in my browser and log in, but since I installed bitdefender, I get an error message "the connection to the server was reset while the page was loading" when trying to log in with firefox, see attached screenshot.

I struggle to find help for this particular kind internet access problem.

Many thanks for any help.

SebastianDI

Try this:

Deinstall your Antivirus Product

Deinstall your Web-Browser

Reboot the System

Use a cleaner like CCleaner

Use Software like Windows 10 Manager

Enter there into the option "optimizing"

go there into "task manager"

delete any leftover drivers and services

in system drivers too, some may be marked as RED. Those you can delete safely

exit Windows 10 Manager

reboot system

use CCleaner again (but do not forget - to find folder leftovers manually by searching for "firefox", "mozilla" and "Bitdefender" - manually delete them, if in need)

reinstall first the web browser

reinstall then your antivir product (update the product, after it tells you to reboot the system, do again the reboot)

done

(if you want, you can use again the CCleaner to gain more disk space)

regards,

 

DI

https://www.bitdefender.de/site/view/uninstall_consumer_paid.html

https://www.yamicsoft.com/de/windows10manager/product.html

https://www.ccleaner.com/ccleaner

 

Try this too, open the CMD command as ADMIN

@echo off

ipconfig /release

ipconfig /renew

ipconfig /flushdns

ipconfig /registerdns

netsh dump

nbtstat -R

netsh int ip reset reset.log

netsh winsock reset

 

Download the latest Windows Update, if in need, do it manually here: 64bit Systems

https://www.computerbase.de/downloads/betriebssysteme/windows-10-kumulatives-update/

Version 1803 (Build 17134.112)

Do not forget, to run the SFC /Scannow. It might find some traces that are damaged and it might repair it.

Have a nice day, its a wonderful life ;=)