Scheduled scans not running - BTS 2019 - Windows

seagull

My scheduled quick and full scans do not run but I have no problem starting them manually. 

This problem only started when I updated to BTS 2019 - scheduled scans worked fine with BTS 2018.

Any suggestions? Thanks

Stefan I.

Hi,

Please let us know if the scheduled scans in question were created when the 2019 product was initially installed or recently with the new updates.

Additionally, please send us a couple of screenshots showcasing the scheduled scan configuration in question.

Lastly, please let us know what timezone you're contacting us from.

Thanks!

seagull

Thanks for your reply Stephan.

• 
  This has been a problem since the 2019 product was initially installed.
  
• 
  Attached are 2 screenshots of the scheduled configuration (with later starting dates then there were initially since after I discovered the problem I tried to schedule the scans again).
  
• 
  My timezone is GMT +2
  

Thanks again.

Stefan I.

Hi /index.php?/profile/213919-seagull/&do=hovercard" data-mentionid="213919" href="<___base_url___>/index.php?/profile/213919-seagull/" id="ips_uid_9625_5" rel="">@seagull

Please try to delete the existing scheduled scans and recreate them now.

For now please schedule them for a couple of minutes away of their time of creation to be able to test them and make sure that under the Advanced tab you've unchecked:

- Close Scan window

- Minimize Scan Wizard to system tray

- Run task with low priority

seagull

Hi Stephan,

• 
  I deleted the existing scheduled scans and scheduled one-time scans for a quick scan and a full scan (at different times).  They didn't run.
  
• 
  I then deleted those scheduled scans and recreated a scheduled full scan on start up, and restarted my computer. That didn't run either.
  
• 
  I then successfully ran a manual full system scan with no issues reported.
  

Thanks for trying,

Seagull

 

Stefan I.

Hi Seagul,

If you'd like to further investigate this behavior please send us an email at bitsy@bitdefender.com with the description thus far or a link to this thread and a support tool log:

https://www.bitdefender.com/consumer/support/answer/1730/

Thanks!

seagull

Thanks Stefan but I'm not sure how to get a log of something that doesn't happen.