Bitdefender 2019 slows down my pc when using Firefox

rubter

Hi there,

after upgrading from Total defender 2018 to 2019 version, my Pc is really slow. Opening any app takes 20s and more. (photoshop takes 30s!!!)

I've searched the forum and find out that the problem is that Bitdefender does not deal with Firefox:

I checked and I confirm that after opening firefox for the first time, the PC becomes really slow in opening the apps and google chrome becomes really really sluggish (1 minute to show the output of any search in google.).

Closing Firefox does not resolve: the only solution is to reboot the PC.

Since Firefox is my primary and default browswer, I need a fix or I am afraid I'll certainly have to quit my Bitdefender subscription and move to another company's software.

I have opened a ticket and submitted the log to bitsy@bitdefender.com and I am waiting for a reply.

I am writing here because I hope that could help some other customer avoiding the time I have wasted investigating the problem.

I am really disappointed that I cannot rollback to 2018 while you are looking for the fix and really surprised that a company like this releases a new version without enough tests.

Thank you. Best regards.

Cosmin P.

Hello,

Do you have a master password set in firefox? How many profiles do you have for firefox?

Also, while reproducing the issue, could you please use our support tool and PM me the generated logs? Here's how: https://www.bitdefender.com/consumer/support/answer/8919/ 

It would help a lot if you could take a screenshot from "Task Manager" (from the Details section), showing how much memory does vsserv.exe and firefox use. Also, in the screenshot, please include 2 more columns, "Handles" and "Threads".

In order to show threads and handles as I said before, you have to right click in task manager on any column -> select columns -> find threads and mark it -> find handles and mark it.

If the memory vsserv.exe uses is above 600-700 MB, please right click on the process -> create dump file and upload the vsserv.DMP file too.

Thank you very much!

rubter

4 hours ago, Cosmin P. said:

 

Do you have a master password set in firefox? How many profiles do you have for firefox?

 

No master password

5 profiles but I use only 1 of them.



I have just made a test on my own and I thing I fixed it:

- backup firefox

- in firefox, deleted the old profiles (keeped the profile folders with their files)

- new profile



Everything seem to be working correctly



- replaced some files with my old files (bookmarks etc)

Keeps to work correctly

So, for anyone else that has the same problem, that's the way I fixed it (so far).

cee_naa

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