This ticket has been open for coming up to a MONTH. I've had some interaction with a support person, asked a few questions about the way forward and absolutely zilch for the past 10+ days. How do i get a human to respond? I cannot use the product because it is constantly accessing my backup drive even though I have excluded the drive from being scanned. Just a tad of service support would be useful.
Someone advise what I can do to trigger a response.