BD sending out false License expiry messages

DennisK

Yesterday for the third time (!) in a row, I received a false email notification from Bitdefender that my License is about to expire.  Someone in the German forum suggested that this was due to emails being automatically generated and a lack of synchronization between the license database and manual overrides by support. (?)

However, I do not believe this explanation, considering the frequency,  send dates and random expiry claims of these emails. My Antivirus Plus license still has 60 days remaining and I didn't contact support since I bought it.

All emails listed below are genuinely from BD. No fake, no spam. All contained upgrade/ renewal offers directly link to connect.bitdefender.com.

Please tell that this is an error and not some stupid scare tactics by BD to force hapless users into prematurely extending their licenses...

What is going on with BD lately...

26.10.2018 - Ihr Schutz LAUFT MORGEN AB! Handeln Sie jetzt und schützen Sie Ihre Privatsphäre!

   translation: "Your protection EXPIRES TOMORROW! Act now and protect your privacy!"

01.10.2018 - Ihr Schutz ist nur noch 5 TAGE gultig. JETZT VERLÄNGERN

   translation: "Your protection is only valid for 5 more days. EXTEND NOW"

26.09.2018 - Ihr Schutz ist nur noch 5 TAGE gultig. JETZT VERLÄNGERN

   translation:  (same as above)

Tech Hiker

I get the same thing.  Suspiciously convenient for BD that one hand doesn't know what the other is doing.

Sergiu C.

On 10/27/2018 at 5:51 PM, DennisK said:

Yesterday for the third time (!) in a row, I received a false email notification from Bitdefender that my License is about to expire.  Someone in the German forum suggested that this was due to emails being automatically generated and a lack of synchronization between the license database and manual overrides by support. (?)

However, I do not believe this explanation, considering the frequency,  send dates and random expiry claims of these emails. My Antivirus Plus license still has 60 days remaining and I didn't contact support since I bought it.

All emails listed below are genuinely from BD. No fake, no spam. All contained upgrade/ renewal offers directly link to connect.bitdefender.com.

Please tell that this is an error and not some stupid scare tactics by BD to force hapless users into prematurely extending their licenses...

What is going on with BD lately...

26.10.2018 - Ihr Schutz LAUFT MORGEN AB! Handeln Sie jetzt und schützen Sie Ihre Privatsphäre!

   translation: "Your protection EXPIRES TOMORROW! Act now and protect your privacy!"

01.10.2018 - Ihr Schutz ist nur noch 5 TAGE gultig. JETZT VERLÄNGERN

   translation: "Your protection is only valid for 5 more days. EXTEND NOW"

26.09.2018 - Ihr Schutz ist nur noch 5 TAGE gultig. JETZT VERLÄNGERN

   translation:  (same as above)

Hi, 



As this is a commercial issue, please reach our support team by sending an email at bitsy@bitdefender.com 



They can check your orders and see why the expiry messages were generated when they were. 



Thanks!