Firewall problem ...?

Hello,

i own the latest Version of Bitdefender Total security 2019, and when I’m trying to okay video game, I can’t... cause my game can’t get connected to the server ... cause of the protection?

when I delete the program I can run the game when I install tir I can’t I allowed on firewall etc but not working please help.

sorry for my bad English

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flyboy47

What is the URL of the game you're trying to connect to?

Skyhel

11 minutes ago, flyboy47 said:

What is the URL of the game you're trying to connect to?

http://www.mhf-z.jp/

http://mhfg.capcom.com.tw/index.html

this one please

flyboy47

You might try adding the URL to the exception list and see if that helps (Protection > Online Threat Prevention > Exceptions). Did you check the Notifications section to see if Bitdefender blocked the connection?

Skyhel

I did

Skyhel

47 minutes ago, flyboy47 said:

You might try adding the URL to the exception list and see if that helps (Protection > Online Threat Prevention > Exceptions). Did you check the Notifications section to see if Bitdefender blocked the connection?

flyboy47

Your screenshot shows that you have a notification available to view. What is is saying?

Skyhel

11 minutes ago, flyboy47 said:

Your screenshot shows that you have a notification available to view. What is is saying?

here same

Morvotron

That's not a Firewall issue, but a Web Protection issue.

Try first setting firewall module to home/office network.
Try disabling Online Threat Prevention module and check if you can connect

Skyhel

32 minutes ago, Morvotron said:

That's not a Firewall issue, but a Web Protection issue.

Try first setting firewall module to home/office network.

Try disabling Online Threat Prevention module and check if you can connect

i didn bit working my network its as a home

Sergiu C.

Hello /index.php?/profile/215236-skyhel/&do=hovercard" data-mentionid="215236" href="<___base_url___>/index.php?/profile/215236-skyhel/" rel="">@Skyhel ,

Can you please also reach our support team regarding this by sending an email at bitsy@bitdefender.com ?

Once you do so, you can post here, and we'll take over the case.

Skyhel

1 hour ago, Sergiu C. said:

Hello /index.php?/profile/215236-skyhel/&do=hovercard" data-mentionid="215236" href="<___base_url___>/index.php?/profile/215236-skyhel/" rel="">@Skyhel ,

Can you please also reach our support team regarding this by sending an email at bitsy@bitdefender.com ?

Once you do so, you can post here, and we'll take over the case.

Thanks you sooo much ! I’m going to do it now