2019 System Scan 'stuck' at 4%

John B.

Normally when a System Scan starts, it churns through the files at a reasonable rate, finishing the scan of my single hard drive in about an hour or less. Today it started, then stalled at 4%, displaying:

File: c:\Windows\System32\wshbth.dll (which is a 32 kb file)

Scanned items: 237 (and not increasing)

Elapsed time: 24:12 (and increasing)

The hard drive light is not solid green (which it usually is during a system scan), but is in fact mostly off unless I do something else in some other program to access the hard drive.

I updated Bitdefender Total Security 2019 and restarted the computer, but nothing changes. The display in the Full System Scan window does not change except for the elapsed time. A Quick Scan runs and completes with no problem. Previous System Scans completed successfully.

Edit >> Windows 10 Pro, fully updated.

I haven't changed anything on my computer recently. Is this a Bitdefender problem?

Thanks,

John B.

Roxana G

Hi John,

 

Please try running a CCleaner and a sfc / scannow and then try again to perform a System Scan

Let us know how it goes.