Repeated reports of trojan in Temp folder, but full scan and targeted scan reveal nothing

b1944193@klzlk.com

I've been getting several notifications a day for the past few days telling me about threats being blocked. This is the most recent one: Trojan.GenericKD.40563144 Path: C:\Windows\Temp\tmp00000210\tpm00000001

They all look the same but with different numbers.

The problem is, I did a full scan and came back with nothing. I scanned the Temp folder and came back with nothing. MalwareBytes scan came back clean as well. And yet these notifications keep popping up. 

Does anyone know how I can take action to stop these messages? Thanks very much for any help.

Sergiu C.

Hi, 



Is there anything in particular you do when the notifications are received?



Can you try to send us a BDSYS log and one of the detected files through email at bitsy@bitdefender.com ?

[how to create BDSYS]

https://www.bitdefender.com/consumer/support/answer/1922/

[how to send a sample]

https://www.bitdefender.com/consumer/support/answer/1939/

 

Thank you!

b1944193@klzlk.com

HitmanPro seems to have solved the issue. But thank you anyway.