Scan problem

Nader

I have bitdefender internet security v10

After update, i can't scan manually drives, folders ...

I mean right click on it... and no result...

For exmaple i would to scan my program files but the screen has show "scan successful: no problems found." 100% !!

Like this:

thanks for advance

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Niels

Hi Nader

Try to perform a new update.What virussignatures and engine version have do you have? You can check it by starting BitDefender,update. I don't have problems with virus signatures: 560440 and engineversion:7.13315

Regards

Niels

Nader

Hi Niels

My virus signatures: 560555 and engine version: 7.13325

But the problem is still firm.

Last week everytrhing was ok, But i don't know what happened ?

I even deleted windows ...

This is my log file on scan dirve c (windows drive)

All the best

//-----------------------------------------------------------------

// Product BitDefender Internet Security v10

// Product 10.2

// Created on: 09/06/2007 09:37:28

//-----------------------------------------------------------------

Virus Statistics

Scan path : C:\

Folders : 0

Files : 0

Memory processes scanned : 0

Archives : 0

Runtime packers : 0

Identified viruses : 0

Infected files : 0

Memory processes infected : 0

Suspect files : 0

Warnings : 0

Disinfected files : 0

Deleted files : 0

Moved files : 0

I/O errors : 0

Scan time : 00:00:01

Scan speed (files/sec) : 0

Virus definitions : 560555

Scan plugins : 16

Archive plugins : 41

Unpack plugins : 6

Mail plugins : 6

System plugins : 5

Virus scan options

Detection

[ ] Scan boot sectors

[ ] Memory Processes

[ ] Scan archives

[X] Scan runtime packers

[X] Scan email

File mask

[X] Programs

[ ] All files

[ ] User defined extensions:

[ ] Exclude extensions: ;

Action

Infected objects

[ ] Ignore

[X] Disinfect

[ ] Delete

[ ] Move to quarantine

[ ] Prompt user

Second action

[ ] Ignore

[ ] Delete

[X] Move to quarantine

[ ] Prompt user

Virus scan options

[X] Enable warnings

[ ] Enable heuristics

[X] Show all files in log

[X] Report file: C:\Documents and Settings\Nader\Application Data\BitDefender\Desktop\Profiles\Logs\contextual\1181365648.log

Spyware scan options

[X] Scan for riskware

[ ] Skip dial and applications from scan

[ ] Registry keys

[ ] Cookies

Scanned files

Niels

Hi Nader

Try this go to start,run,at the run dialog box type services.msc press enter. Restart every service that has BitDefender in the name by leftclicking on it and choose for restart. Doubleclick on each service and see if the start-up type is set on automatic. If that fails close realtime proctection put in your installation disc and choose for repair.

Regards

Niels

Nader

Hi Niels

I did it , but without result...

And i repaired it, everything was working but after updating the same problem appeared again

AndreiASM

Hi!

Niels, did you try to see if it works for you? It doesn't work for me neither. This could be another faulty update.

Until this problem is solved, I suggest you scan the folders you want to by creating a new scan task, by going to Antivirus -> Scan and then click on "New Task" (PS: I have BD in romanian, so sorry if I don't say the right namesin english ).

Andrei

Niels

Hi Nader

This is a very strange problem.Try to download the virus updates from here : http://www.bitdefender.com/site/view/Deskt...ts-Updates.html Download weekly.exe and run it.

If that fails I suggest that you contact livechat: http://www.bitdefender.com/site/Live-Assistance.html

See if your scan then works. I don't think a complete re installion will work because it only happens when you update.

Regards

Niels

EDIT: I don't have any problems. I can scan certain folder and also drives,... But I only have BitDefender Antivirus Plus v10. Normally the updates are the same for all solutions. Or am I wrong?

AndreiASM

Hi, Niels!

I have the exactly same version, with the exactly same updates but by context menu scanning doesn't work. Very strange...

WinXP SP2

Andrei

Niels

Hi Andrei

I also have windows xp home SP2. So far as I know I think that updates are downloaded from the same servers.I don't have an explanation for this behaviour. If it was a faulty update than I must also have the same problem. But that isn't the case.

Regards

Niels

AndreiASM

Hi, Niels.

It looks like the context-menu scanning problem is gone! I haven't made any update, nothing. :huh: I think this dues to some incompatibilities with other software. As soon as I find out what is the program that causes the problem, I will tell you too.

Andrei

Niels

Hi Andrei

I think that indeed incomptability could be the reason. I can't think about another reason. By me the only other security program that is running in the background is pc tools spyware doctor. Thanks in advance for informing me.

Regards

Niels

Nader

Hi Niels

I repaired BF and run weekly.exe, the problem solved partly... although many file extension like jpg,txt, didn't work

But after update the same problem appeared again <img class= " />

PS: Thank you Andrei for suggest

AndreiASM

Glad we could help you!

Andrei

EDITED: I updated too, I don't have that problem anymore however... an older problem appeared. other users posted about it: on "Scan" section, at antivirus the "System tasks" are gone... :blink: really really weird...

Niels

Hi Nader

Than contact livechat: http://www.bitdefender.com/site/Live-Assistance.html

I can't reproduce the problem. I wish I could assist you further.

Regards

Niels

Nader

OK Niels!

I'll try it

Thanks for support.

Best

Nader

Niels

Good luck Nader.

They will help you further. It's also faster than normal e-mail support.

Glad that I could assist you.

Regards

Niels

testman

Hello,

We are currently experiencing the same kind of problems in my company. I wanted to join the Live assistance, but it seems someone already registered an account using the same serial (perhaps the vendor)

The exact problem as we are observing is that scheduled scans are much too short... like 1 or 2 seconds which is unbelievably fast

I tried the weekly.exe + repair thing, it seemed to work at first, but then not anymore (I do not know exactly if an update happened in the meantime)

Testman57

Niels

Hello TestMan57

That depends what BD must scan and also the type of scan that is scheduled. Normally you must be able to contact live chat. Do you receive an error message?

Regards

Niels

testman

Hello TestMan57

That depends what BD must scan and also the type of scan that is scheduled. Normally you must be able to contact live chat. Do you receive an error message?

Regards

Niels

Hello,

It seems that selecting "All files" as files to scan helps the matter. It is not perfect as we would like to scan only directly dangerous files, but it will work for the time being.

Testman57

Niels

Hi Testman57

What kind of files must BitDefender scan? That is important. When you perform a quick scan than BitDefender will not scan inside archives or zip files. That could reduce the scan time but a few second is too short.

Regards

Niels