Bitdefender Free blocks most https connections on my PC


I get on mostly every HTTPS site blocks caused by Bitdefender:


https://i.imgur.com/o8WLazc.png


Bitdefender is latest version, Windows 10 1809.

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  • I am having the same issue, and its getting worse. As more and more sites go over the HTTPS, Bitdefender is throwing up more and more warnings about the security. But when I click on the certificate information, it is Bitdefender own certificate causing the issue. If I disable protection and refresh the page, everything works fine because the certificate now matched the site.


    Please fix this once and for all, it has been going on for months now and enough is enough as it will only get worse.


  • Its better to tell in what browser you have a problem , FF or Chrome ?


    so they can fix it



  • 12 hours ago, RedsFan said:



    Its better to tell in what browser you have a problem , FF or Chrome ?


    so they can fix it



    Good point...


    I'm having this issue in Chrome, and I personally know several other people having the same issue with Chrome as well, so the issue is not specific to my installation.


  • I've been having this issue too for a while now. 4 different PCs using Chrome browser. Please, fix it. Bitdefender free is by far the best AV I have tried in more than 25 years dealing with computers. 


  • I just recently started having this issue on both FireFox and Chrome.

  • edited February 2019


    On 2/2/2019 at 10:05 AM, RedsFan said:



    Its better to tell in what browser you have a problem , FF or Chrome ?


    so they can fix it



    EVERY ONE. Firefox, Chrome AND Edge. No answer yet. This AV is a JOKE. They seem to buy reviews every year, and I fall for it every time. I am testing Bitdefender every year now for the last 3 years, and every time it is horrible bad and full of bugs and I remove it again after 2 days.


  • I've had this problem very often in the past, and then sometimes it starts working again.


    Currently it's completely broken for https://foodwishes.blogspot.com in both Firefox and Chrome. The page works if I turn off BitDefender (with Firefox and Chrome both telling me that I have a flawless https connection and the certificate is fine), but if I turn BitDefender on, I get NET::ERR_CERT_COMMON_NAME_INVALID and can't access the page at all.


    The recurring HTTPS certificate troubles are extremely annoying, especially considering that BitDefender is fantastic otherwise. I just wish you could turn off that part permanently. Sadly not even upgrading to the paid version of BitDefender fixes this - in the paid version, HTTPS scanning is just as bad as in the free version, and while it can be turned off there, BitDefender then continuously complains that your system is "at risk".


    If I could pay money for a BitDefender Free without HTTPS scanning, I would.


  • I just got answer from Support of Bitdefender, they told me, they cant help me and dont care because they dont give any support "anymore" for the free version. Is this a joke?

  • RedsFanRedsFan
    edited February 2019


    Thats a little sad, but many free AV don't have support..... but when you send a mail to Bitdefender with feedback and problems they answer very nice about the free edition.


    By the way, is the problem not solved with latest update ???

  • edited February 2019


    12 minutes ago, RedsFan said:



    Thats a little sad, but many free AV don't have support..... but when you send a mail to Bitdefender with feedback and problems they answer very nice about the free edition.


    By the way, is the problem not solved with latest update ???



    The latest update brought a bug inside the firefox browser about traffic light, when you visit pages. I see no performace but a new bug. Sometimes i think, they only test on M$ Edge.



  • On 2/8/2019 at 2:29 PM, knuddelz said:



    I just got answer from Support of Bitdefender, they told me, they cant help me and dont care because they dont give any support "anymore" for the free version. Is this a joke?



    but i could help you.


     


    OK i really cant help you, reset your router, try to visit those pages again. Do not optimize your router settings! Which router you owe? Chinese or what.

  • RedsFanRedsFan
    edited February 2019


    10 minutes ago, SebastianDI said:



    The latest update brought a bug inside the firefox browser about traffic light, when you visit pages. I see no performace but a new bug. Sometimes i think, they only test on M$ Edge.



    When you use Bitdefender you don't realy need trafficlight, BD free have a webshield.... i think there is a bug in trafficlight, disable TF extension and try again or with another extension.


  • For what it's worth, for now everything is working again for me!


    (Until the next time it breaks, I guess. But BitDefender Free is still the best antivirus I ever had, so I'll take that.)

  • edited February 2019


    Nope, nothing is working. Just tested it again reinstalling it. Still borken with EVERY BROWSER, Chrome, Firefox, Edge. Tested it on two PCs. I will stick with Windows Defender I guess.


  • Maybe it depends how you uninstall it .....using that uninstall tool or with another program.


  • There are several issues btw next to this. When it was installed, I had randomly also the following issues:


    - Chrome not loading pages saying "waiting for cache"


    - random DNS resolv problems


    This is mostly all connected to the buggy SSL scanning, you cant disable for the free version.



  • On 2/8/2019 at 11:19 PM, RedsFan said:



    Thats a little sad, but many free AV don't have support..... but when you send a mail to Bitdefender with feedback and problems they answer very nice about the free edition.


    By the way, is the problem not solved with latest update ???



     I disable protection and refresh the page, everything works fine because the certificate now matched the site.


  • I disable protection and refresh the page, everything works fine because the certificate now matched the site.  Audacity Find My iPhone Origin


  • Why you say the same 6 hours later ?


  • I just tested Bitdefender Free again yesterday. The certificate issue seems to be fixed in the Browers, the waiting for cache / random ssl connection blocks not. There is some nasty bug in this crap of a AV, since years now. It seems to happen more often after waking up from sleep / modern standby. The issue is mostly related to the crypt service in Windows 10, Bitdefender doesnt work proeprly correct together with. I wont touch this garbage software anymore.



  • On 2/1/2019 at 6:47 PM, knuddelz said:



    I get on mostly every HTTPS site blocks caused by Bitdefender:


    https://i.imgur.com/o8WLazc.png


    Bitdefender is latest version, Windows 10 1809.



    everything works fine because the certificate now matched the site.



  • On 2/1/2019 at 6:47 PM, knuddelz said:



    I get on mostly every HTTPS site blocks       https://audacity.onl/ https://findmyiphone.onl/ https://origin.onl/ caused by Bitdefender:


    https://i.imgur.com/o8WLazc.png


    Bitdefender is latest version, Windows 10 1809.



    everything works fine because the certificate now matched the site.


  • Hello,


     


    In order to try and solve the reported situation please proceed as follows:


    - press Windows start button and type certmgr.msc, then press Enter


    - select Trusted Root Certificates > Certificates and remove any Bitdefender certificate listed


    - afterward, right click on Certificates and choose All Tasks > Import


    - press Next > then Browse to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache\fake-ca.crt > press Next again


    - click Automatically select the certificate store > Next > Finish


    Once done, reboot your browser and check if the issue persists.


    In case the behavior is not changed for just a specific website, please send us an email at [email protected] with a detailed description of the situation so we can further analyze.


    Thank you!



  • On 2/21/2019 at 1:14 PM, Andrei M. said:



    Hello,


    In order to try and solve the reported situation please proceed as follows.......



    Thank you, I will give this a try and see if things improve.



  • On 2/21/2019 at 1:14 PM, Andrei M. said:



    Hello,


     


    In order to try and solve the reported situation please proceed as follows:


    - press Windows start button and type certmgr.msc, then press Enter


    - select Trusted Root Certificates > Certificates and remove any Bitdefender certificate listed


    - afterward, right click on Certificates and choose All Tasks > Import


    - press Next > then Browse to C:\Program Files\Bitdefender\Bitdefender Security\mitm_cache\fake-ca.crt > press Next again


    - click Automatically select the certificate store > Next > Finish


    Once done, reboot your browser and check if the issue persists.


    In case the behavior is not changed for just a specific website, please send us an email at [email protected] with a detailed description of the situation so we can further analyze.


    Thank you!



    UPDATE:

    I did what your suggested and it made things worse. First off, the path for the cert is wrong but I found it in a similarly named sub folder. But now, instead of getting the "web page is blocked" error which normally goes away after refreshing the page, now I get the "your connection is not private" error (see attached image) just trying to do a google search, let alone any other sites. Now its just an effing mess and I guess I have to delete the certs again and do a clean install of Bitdefender.


    PLEASE FIX THIS PROBLEM OR REMOVE WEB PROTECTION UNTIL YOU CAN FIND AN ALTERNATIVE SOLUTION !!!


    BD Error.jpg


     


    .... and I'm still getting this one as well.



    Haven't seen it for a few days so I thought maybe and update had fixed it, but alas not. I guess I was just "lucky". But at least with this one, refreshing the web page normally fixes it.


    PLEASE FIX THESE ISSUES!!!


     


    BD Error2.jpg


  • Bitdefender Antivirus Free Edition 1.0.15.89 is out, a possible fix for problems.


     


  • Its now another 2 months later and well over a year since this issue first started, and still there is no fix!


    Hoping beyond hope that by some slim chance, a clean install of a new version, might fix the issue, I once again uninstalled Bitdefender for the umpteenth time. I manually removed any trace I could find and manually deleted the certificate etc etc. Suffice to say there was no trace left that I could find. 


    I downloaded the latest installer and...... etc.


    No sooner had I finished this clean, brand new install of the latest version and went to a secure site, I immediately get the error again, on a banking site. This happens in both Firefox and Chrome, but NOT necessarily with the same sites. Sometimes I'll go to a site and it will work, other times it will give the error. Sometimes simply refreshing the site will display the site and other times I'll get the error again. With regard the later, if its a site I don't know and I get the error more than once, I generally heed the warning and move on.


    1899043144_BDscreenshot2.thumb.jpg.2986161b839ebaa4e305ffc32166d4e9.jpg


    This error has been going on far too long. When can we expect this to be resolved?


  • Since January 2019, 93% visitors to my website come under "30 seconds". People have got virus/malware alerts for my 100% safe website.


    My website is also "https". Have a look: https://dangerousmother.com



  • On 5/16/2019 at 12:29 PM, Psybernaut said:



    Its now another 2 months later and well over a year since this issue first started, and still there is no fix!


    Hoping beyond hope that by some slim chance, a clean install of a new version, might fix the issue, I once again uninstalled Bitdefender for the umpteenth time. I manually removed any trace I could find and manually deleted the certificate etc etc. Suffice to say there was no trace left that I could find. 


    I downloaded the latest installer and...... etc.


    No sooner had I finished this clean, brand new install of the latest version and went to a secure site, I immediately get the error again, on a banking site. This happens in both Firefox and Chrome, but NOT necessarily with the same sites. Sometimes I'll go to a site and it will work, other times it will give the error. Sometimes simply refreshing the site will display the site and other times I'll get the error again. With regard the later, if its a site I don't know and I get the error more than once, I generally heed the warning and move on.


    1899043144_BDscreenshot2.thumb.jpg.2986161b839ebaa4e305ffc32166d4e9.jpg


    This error has been going on far too long. When can we expect this to be resolved?



    Hi,


    Please write us an email at [email protected] and our team will gladly help you.


  • For Firefox, I followed the second suggestion in this page:


    https://www.thewindowsclub.com/mozilla_pkix_error_mitm_detected


    That is, I changed the value of security.enterprise_roots.enabled to true.


     

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