You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Protection shield
If you disable protection (turn off protection shield) the taskbar icon will display an "X"
However, if you restart the computer, the icon will show normal (like protection on) , when in fact the protection is still off.
Easy to reproduce.
Comments
-
Hello,
We recommend you to reinstall Bitdefender and make the test once again. Check if the icon changes back as it is safe. If the issue persists after you reinstall Bitdefender, please write us at bitsy@bitdefender.com.0 -
On 3/4/2019 at 10:00 AM, Roxana G said:
Hello,
We recommend you to reinstall Bitdefender and make the test once again. Check if the icon changes back as it is safe. If the issue persists after you reinstall Bitdefender, please write us at bitsy@bitdefender.com.
Reinstalled, no change. I can reproduce it on 3 PC. E-mailed to bitsy@bitdefender.com0 -
Hello,
Please provide us the ticket id, so we can look over the case.0 -
10 hours ago, Roxana G said:
Hello,
Please provide us the ticket id, so we can look over the case.
never received any answer or ticked ID from bitsy@bitdefender.com
0 -
When you send an email to bitsy@bitdefender.com you should recieve a mail back from them and it gives an ID ticket to that mail.0
