Error 1004

Icabod

Bitdefender could not connect to proxy or update server configured. Please check your internet connection and try again.

What does this mean?  Does it mean I'm not getting any updates?

 

TheWARNED1

ERROR: '1004' when updating definitions for BitDefender V6

Title

ERROR: '1004' when updating definitions for BitDefender V6

Description

• 
  Partner has updated to BitDefender version 6
  
• 
  When updating definitions, the following is shown in the ManagedAntiVirus.log:
  • 
    2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Name: Update.Finished
    
    2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Json: {"error_code":-1004}
    
    2018-09-20 08:16:29.7705 18- TRACE: BitDefender OnFinished Event: -1004
    
    2018-09-20 08:16:29.7705 18- TRACE: A def/engine update has completed.
    
    2018-09-20 08:16:29.7705 18- TRACE: It Failed! Setting the last failure date.
    

Environment

• 
  SolarWinds RMM
  
• 
  Managed Anti-Virus - BitDefender
  

Solution

• 
  The -1004 error stands for "Could not connect to Proxy or Server" or on the BitDefender Engine - File and Definition Update Servers. 
  
• 
  BitDefender version 6 uses new URLs to download definitions
  
• 
  To resolve, please whitelist the following domains over port 80 and 443:
  • 
    *.remote.management
    
  • 
    *.logicnow.us
    
  • 
    *.cdn-sw.net
    
  • 
    *.bitdefender.net
    
  • 
    *.bitdefender.com
    
  • 
    *.v1.bdnsrt.org
    

 

THIS IS WHAT I WAS ABLE TO FIND ABOUT THIS ISSUE.... hope it helps... if not then remove the changes you make to your firewalls