Log errors
Just installed and I'm getting many errors in the logs. v1.0.15.126/Win7 Pro SP. Product Information indicates that updating is taking place. Should I be concerned? Some examples:
bdagent:
2019-07-27 00:13:04.164 003116 [ServiceInsta] [ WARNING] [ RemotePlugin::ClientBase::Start] Could not create remote instance of ServiceControl (err 2250), creation postponed
2019-07-27 00:14:05.709 003116 [ bdagent] [ ERROR] [bd::agent::PluginManager::LoadPl] Failed to load plugin [error 1]
updatesrv:
2019-07-27 00:19:50.122 004860 [ UpdateAL] [ ERROR] [UpdateManagerProxy::UpdateSigVer] UpdateManagerProxy::UpdateSigVersion error 1627
2019-07-27 00:19:50.122 002084 [ UpdateAL] [ ERROR] [UpdateManagerProxy::GetSigVersio] UpdateManagerProxy::GetSigVersion error 1627
vsserv:
2019-07-27 00:11:50.719 002100 [ServiceInsta] [ WARNING] [ InstalledFeatures::LoadFeatures] Failed to load the file settings\features.xml
2019-07-27 00:11:50.828 002120 [ServiceInsta] [ ERROR] [EndpointService::Service::Servic] cannot start watch dog [error = 50]
2019-07-27 00:11:54.650 002120 [ framework] [ WARNING] [ ComponentManager::LoadPlugin] LoadLibrary(C:\Program Files\Bitdefender Antivirus Free\ModernUiAppRem.dll) failed 126
2019-07-27 00:11:54.650 002120 [ framework] [ ERROR] [ ComponentManager::LoadPlugin] error: 126
2019-07-27 00:11:54.650 002120 [ framework] [ ERROR] [ ComponentManager::GetPluginEx] LoadPlugin(modernuiapprem,GLOBAL) failed
2019-07-27 00:11:54.650 002120 [ framework] [ WARNING] [ ComponentManager::GetPluginEx] error: 31
2019-07-27 00:12:07.552 002100 [ServiceInsta] [ ERROR] [EndpointService::Service::Servic] ServiceCtrlHandlerEx opcode: <14> dwEventType: <5>
2019-07-27 00:12:33.214 002120 [FileScanQuar] [ ERROR] [ QuarantineAL::EnumIds] QuarEnum failed [error = 17]
2019-07-27 00:12:37.628 002120 [ framework] [ WARNING] [ ComponentManager::LoadPlugin] ERROR: safeboot->Init() failed.(1150)
2019-07-27 00:12:37.628 002120 [ framework] [ ERROR] [ ComponentManager::LoadPlugin] error: 1150
2019-07-27 00:12:37.628 002120 [ framework] [ ERROR] [ ComponentManager::Start] LoadPlugin(safeboot) failed.
2019-07-27 00:12:59.562 002120 [ framework] [ WARNING] [ ComponentManager::LoadPlugin] LoadLibrary(C:\Program Files\Bitdefender Antivirus Free\antiphishing_bddci/AntiphishingSP.dll) failed 126
2019-07-27 00:12:59.562 002120 [ framework] [ ERROR] [ ComponentManager::LoadPlugin] error: 126
2019-07-27 00:12:59.562 002120 [ framework] [ ERROR] [ ComponentManager::Start] LoadPlugin(Antiphishing.AntiphishingSP) failed.
2019-07-27 00:13:42.309 002120 [EventCorrela] [ ERROR] [EventCorrelator::SetEdrCompanyID] Could not retrieve company id. Returning 87
2019-07-27 00:13:42.309 002120 [EventCorrela] [ ERROR] [ EventCorrelator::SetEdrLurkerIP] Could not retrieve lurker ip. Returning 87
2019-07-27 00:13:42.309 002120 [EventCorrela] [ ERROR] [ EventCorrelator::LoadEdr] SetEdrLurkerIP returned 87
vssrvppl:
2019-07-27 00:11:51.016 002156 [ServiceInsta] [ WARNING] [ InstalledFeatures::LoadFeatures] Failed to load the file settings\features.xml
2019-07-27 00:11:51.172 002196 [ServiceInsta] [ ERROR] [EndpointService::Service::Servic] cannot start watch dog [error = 50]
2019-07-27 00:11:52.045 002196 [ProductActio] [ WARNING] [ServPlugin<struct bd::epsdk::Beh] Error 1168 getting plugin "BehavioralScan"
2019-07-27 00:11:52.045 002196 [ProductActio] [ ERROR] [ WscAV::Init] cannot get avc plugin
2019-07-27 00:12:07.552 002156 [ServiceInsta] [ ERROR] [EndpointService::Service::Servic] ServiceCtrlHandlerEx opcode: <14> dwEventType: <5>
2019-07-27 00:12:08.862 002196 [ServiceInsta] [ WARNING] [ RemotePlugin::ClientBase::Start] Could not create remote instance of ServiceControl (err 2250), creation postponed
2019-07-27 00:12:09.049 002196 [ProductActio] [ ERROR] [ WscAV::GetAvStatus] cannot get onaccess state [error = 2250]
2019-07-27 00:12:09.049 002196 [ProductActio] [ ERROR] [ PluginBase::SetState] Service [wscsvc] is not running
2019-07-27 00:12:09.049 002196 [ProductActio] [ ERROR] [ PluginBase::SetState] Service [wscsvc] is not running
2019-07-27 00:13:47.138 002212 [ProductActio] [ ERROR] [ PluginBase::SetState] Service [wscsvc] is not running
2019-07-27 00:13:47.138 002212 [ProductActio] [ ERROR] [ PluginBase::SetState] Service [wscsvc] is not running
Comments
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Forgot to mention I notice that the scan appeared to have ignored my excluded folders.0 -
Please send us the logs above, a detailed description of the situation you encountered and a support tool log at bitsy@bitdefender.com.
How to generate a Support Tool log: https://www.bitdefender.com/consumer/support/answer/1730/
Thank you and have a nice day!0
