You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Windows 10 Security Center falsely report Bitdefender is disabled
I use Bitdefender Antivirus Plus 2015 on 2 PC's (it seems not possible to post under the Bitdefender 2015 section).
Bitdefender itself works fine and initially Windows 10 Security Center recognizes it correctly: Bitdefender Antivirus enabled and Windows Defender Antivirus disabled.
However after updating Bitdefender, Windows gives false warnings that both Antivirus applications are disabled.
When I click on it, it opens the Security Center menu (screenshot). When I click on 'Open App' (1) -> nothing happens, when I click on 'enable' (2) it activates Bitdefender real-time protection correctly if it's disabled (but in this case it was already active).
I took these action with no results:
- Followed steps on https://www.bitdefender.com/consumer/support/answer/9329/
- Reinstalled Bitdefender --> problem solved until the automatic Bitdefender update is installed.
- Turned on/off autopilot, disabled and activated Bitdefender, ...
Problem is present on both PC's.
What can I do about this? It appears that the problem is introduced in a certain Bitdefender update.
