wont install
Hi I had bit defender installed and it stopped working said it couldn't start the services I tried a restart and still it gave the same message so i thought id reinstall it now I get please restart your pc before installing and restarting just gives me the same message. I've scanned for malware with hitmanpro, malwarebytes and avg deep scan and found nothing. I also cleaned all temp files out and made sure it was fully uninstalled before attempting a reinstall. I also scanned the drive for errors and none found.
Any help would be appreciated thank you
Comments
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Kindly provide me with a screenshot of the encountered error.
[How to take a screenshot]
https://www.bitdefender.com/consumer/support/answer/1864/
Also, please run the following command in Windows Powershell and paste the output here:
Get-CimInstance -Namespace root/SecurityCenter2 -ClassName AntispywareProduct
[How to access Powershell with administrative permissions]
Method 1: Click Start, type PowerShell, and then right-click Windows PowerShell and select Run as administrator.
Method 2: Right-click the windows start button and select Windows PowerShell (Admin).0 -
Hello thank you for your reply.I'm sorry but I don't get any info at all show up in powershell after typing that command as administrator.
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I pasted the command strait from the page into powershell no spaces and I still get nothing sorry.0 -
Kindly email us at bitsy@bitdefender.com with the information provided within this thread. Also, please reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail in order for me to be able to quickly locate your case. We would like to further investigate this situation via the ticketing system.0 -
Ok will do thank you
No automatic reply has come through or does it take some time?0 -
I think its best to do a full uninstall with with BD free Uninstall utility...0 -
Thanks RedsFan
/index.php?/profile/211912-alex-d/&do=hovercard" data-mentionid="211912" href="<___base_url___>/index.php?/profile/211912-alex-d/" rel="">@Alex D. Still no automated email has come through and i sent the email twice to make sure it went through.
Got the email heres the number
RE: Bit defender free will not install. 20200116171300020 -
I have located your ticket. We will reach you back via the ticketing system once we have analyzed the provided logs.0 -
Thanks Alex D.
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I got the free version of Bit-defender antivirus and I am trying to install it in my windows 10 laptop. Unfortunately at the time of installation the taskbar won't hide in fullscreen due to windows explorer error. It causes problem while working on some important projects.0 -
Kindly provide me with a screenshot so I can better understand the situation you have encountered.0
