Device At Risk during Install Protection.

Bob_G · 2020-04-24T04:48:43+00:00

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Bob_G

After installing BD I get a At Risk Message: "Overview

At risk

DEVICE DETAILS

MAC ADDRESS: 68:A3:C4:B0:B3:E3

DEVICE TYPE: COMPUTER

VENDOR: LITEON TECHNOLOGY CORPORATION"

What does this mean and how should I proceed? Looks like I have one option and that is to remove it but the option says BD will only bypass the device. Does this mean whatever this device is it could still infect my computer? Any assistance would be appreciated. Tks.

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Accepted answers

Flexx

Hi Member,

Kindly go forward and delete all devices from your central account

https://www.bitdefender.com/consumer/support/answer/2795/

Next, uninstall the bitdefender product on your PC (select the uninstaller which suites your prooduct)

https://www.bitdefender.com/site/view/uninstall_consumer_paid.html

Restart your PC, clen the tempopary files.

Next, instead of downloading the software from central, kindly go to bitdefender.com and directly download 30 days trial version of software.

Once you download the respective bitdefender product and install it sucessfully, afterwrads a central windows will open. Kindly input registered email and password.

Next, go to bitdefender central account on web and see if the respective bitdefender product has been linked to your central account and if it is showing the active subscription.

Kindly let us know if the issue/ error has subside.

If the issue still remains, kindly drop an email to bitsy@bitdefender.com

If this resolves your query here, kindly select agree.

Regards

Flex

(Bitdefender beta tester 2019 /2020)

All comments

[Deleted User]

Hello Bob_G,

First we should check if this is only a synchronization error with Central. Please remove the device from your Bitdefender Central account, then, on the affected computer sign out and back into your account:

- Open Bitdefender

- Click on My Account

- Click on 'Switch Account' on the top right of the screen, and enter your Bitdefender Central credentials (e-mail and password)

If the issue persists, let me know if the installed program also reports that your device is at risk, or if this is reported only in Central. If the error is only reported in Central, it is most likely a visual glitch.

Let me know how everything goes!

Bob_G

Hi Alex D,

I got as far as deleting the device from BD Central. When I tried to get into My Account I discovered that I didn't have one. I have spent the last 3+ hours trying to create one. I will try again in a few hours with some fresh eyes.

Thanks, Bob G.

Bob_G

Hi Alex D.

I tried the install again and got the same At Risk message in BD Central. When I remove it, I don't see my device at all on BD Central.

Thanks, Bob G.

Flexx

Hi Member,

Kindly go forward and delete all devices from your central account

https://www.bitdefender.com/consumer/support/answer/2795/

Next, uninstall the bitdefender product on your PC (select the uninstaller which suites your prooduct)

https://www.bitdefender.com/site/view/uninstall_consumer_paid.html

Restart your PC, clen the tempopary files.

Next, instead of downloading the software from central, kindly go to bitdefender.com and directly download 30 days trial version of software.

Once you download the respective bitdefender product and install it sucessfully, afterwrads a central windows will open. Kindly input registered email and password.

Next, go to bitdefender central account on web and see if the respective bitdefender product has been linked to your central account and if it is showing the active subscription.

Kindly let us know if the issue/ error has subside.

If the issue still remains, kindly drop an email to bitsy@bitdefender.com

If this resolves your query here, kindly select agree.

Regards

Flex

(Bitdefender beta tester 2019 /2020)

Bob_G

Thank you Flex. It took three times to finally get it right, all my doing. The instructions and links worked as designed giving me more and more confidence as I followed them. Looking forward to using this product knowing the "community" is available if something happens.

Thanks Again,

Bob G

Flexx

https://community.bitdefender.com/en/discussion/comment/295573#Comment_295573

Good to know your issue has been resolved.

Regards

Flex