I have bought TOTAL SECURITY for fifteen machines, family pack, for my son, as a small wedding gift,

Jean Marc Olive

...which he cannot install on new devices in his firm, just now, after everybody was released from lockdown.

Needless to say, he is using my email and my password to connect his devices, since the fifteen licences are a gift from me, and since I provided this information upon registering.

This has never happened before.

We have installed the software on seven devices between the two of us, and what comes next now, with yet over two years to go ?

Flexx

HI Member,

Since this is a licence issue, I would request you to drop an email to bitsy@bitdefender.com .It is better to drop an email to bitdefender support when it comes to licence issue since you have invested your money in it.

There might be delay in response from support team due to covid19 but rest be assured that they will reply back asap.

If this helps, kindly click on agree.

Regards

Flex

(Bitdefender beta tester for 2019 & 2020 products)

Jayakrishnan

Hello @Jean Marc Olive ,

1. First of all make sure the email ID and password of bitdefender account which you used to register the licence should be used to register the bitdefender application. Just download the application, upload first launch you are asked to login using bitdefender account, just do it with the one you registered the licence.
2. Visit central.bitdefender.com, login using the credentials, click on ‘My Devices’ to get the list of all devices which are registered with your account and every other details
3. Also login to central.bitdefender.com and click on ‘My Subscriptions’ to view your active subscription status

Thanks & Regards,