Bitdefender Antivirus Free not opening after reinstall

Violet23

I uninstalled Bitdefender's free antivirus today through windows, then reinstalled through the installer on the website. After completion, the antivirus isn't showing in my system tray, in my task manager processes, and I can't seem to open the program anywhere. It ran just fine before uninstalling. What can I do?

If it affects anything, I did happen to disable the protection through the program's settings before I uninstalled.

Flexx

https://community.bitdefender.com/en/discussion/82542/bitdefender-antivirus-free-not-opening-after-reinstall

@Violet23

Okay, so we need to go into safe mode now, to solve this issue.

1) Uninstall bitdefender agent and bitdefender free antivirus

2) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

6) Try reinstalling bitdefender free

Keep posted.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)