Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Trojan.Zmutzy.Pantera14.8 - False Positive

Options
cL3v3r47
cL3v3r47 ✭
in Antivirus

I scanned the file in VirusTotal and it showed me that it's not a virus, but when I scan it with BitDefender it always says it's a trojan virus. I use hidden files option and this file appears nonstop in:

C:\Windows\debug\.msXJqsaphtesasd.dat

I just don't know how to deal with it, is there any way to remove it? Or is this a normal file?

Comments

  • cL3v3r47
    cL3v3r47 ✭
    edited February 2021
    Options

    This file too:

    https://prnt.sc/yrmx4o

    Please help me :(

  • cL3v3r47
    cL3v3r47 ✭
    Options

    Please I can't delete these 2 files and only Bitdefender has detected it, I don't want to be hacked, what to do 😭😭

  • Tego
    Tego ✭
    Options

    Hey so I have the same file and nothing picks it up. I just have had some weird stuff happening lately so was going through each folder and came across it.

    Someone asked Microsoft and someone said that shouldn't be there. That being said VirusTotal, Norton, and I ran a 15hr kaspersky scan found nothing. Someone already asked BitDefender about it and they took it back to reanalyze the file and after 72hrs said its safe.

    https://community.bitdefender.com/en/discussion/82935/trojan-zmutzy-pante

All Time Leaders

Categories

Defenders of the month