i tried for the past week, and emailed for help. i was helped but couldn't sen a compressed file of the blastrb2.
this is located in the C:\Program Files\Logitech\Resource Center\Installers\wildtangent\blastrb2 (which is a Trojan.Html.___.databaseexec.cc
I tried everything to delete it but nothing happens. i tried to uninstall logitech and access is denied.
Logitech is a rollerball track mouse,
i purchased this from a physical store: Office Max several years ago.
here is what i tried:
1.i went into safe mode, didn't work
2.went into my computer to program files to delete access denied
3.tried add/remove program access denied
4.i emailed help desk and sent them a log report and they made a reply as to have 5.me use winzip to compress the folder with the virus and encrypt it, so it could be sent to them for analasis. i made sure firewall virus protection and adware is turned off so i can send the commpressed file. again it couldn't be sent.
i have windows xp home edition.
this problem started a few months ago. Norton never detected it, but BD did.
my sysytem restore is rendered useless, crippled, non working. ( i uninstalled norton and installed BD.
Do i need to purchase BD plus 10 or BD internet security.
