Issue potential conflict with outlook

Lotruss

Hi All, I'm running a PC with Win 10 with Bit defender total security 26.0.7.41.

I've recently installed win office 365 and find multiple macro failures and Outlook will not display any picture/link.

anyone any idea as MS support is for want of a work crap.

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adminvns

add your files to the exception list

Lotruss

Cheers for the reply.

Not 100% what you mean?

Lotruss

Adminvns

If you mean add the senders to the safe list I've tried that to no avail.

pco0279

got the same issue: no image displayed within outlok emails when bitdefender installed

Gjoksi

@Lotruss @pco0279

Hello.

First, take screenshot(s) of the issue(s) and create a log on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

and if necessary, create a connectivity log on your Windows device, by following these steps:

https://www.bitdefender.com/consumer/support/answer/9689/

take screenshot(s) of the issue(s) and create a log on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

Next, contact Bitdefender Consumer Support by e-mail here (scroll down to the bottom of the page):

https://www.bitdefender.com/consumer/support/

with short description of the issue(s).

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file(s) you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue(s) and find solution(s) to fix the issue(s).

Remember that the screeshot(s) and the log file(s) will help a lot to the support engineers for better and faster investigation on your issue(s) and finding solution(s).

Regards.