Bitdefender is Installing my laptop with Windows 7 Build 7601 This copy is not genuine

Hello

I wanna ask and demand your responds

When I check Vulnerability Check and I installed Windows update from Bitdefender Total Security

and then after I restart, It only shows wallpaper and I fixed it using Command "explorer.exe"

after that there is "Windows 7 Build 7601 This copy is not genuine" I already have the Product ID for Windows 7 Genuine and it is verified and legal.

Thank you

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Accepted answers

Alexandru_BD

Hello @Ingrose and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Ingrose

After a restart it turns back to normal

Thank you Bitdefender Just need improvements

All comments

Alexandru_BD

Hello @Ingrose and welcome to the Community!

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Ingrose

After a restart it turns back to normal

Thank you Bitdefender Just need improvements

Alexandru_BD

Hi @Ingrose

Thank you for sharing the outcome with us. I am glad to hear the situation was resolved.

Enjoy your Bitdefender product and I'll see you around here 😊