Can't install/remove/uninstall Total Security

Steve1976

My automatic update for Total Security kept switching itself off silently and randomly. On the advice of tech support, I ran the re-installation through appwiz.cpl. The re-install failed. I cannot install, uninstall, clean, or repair now so don't know what to do. Is there a manual path to removing the product from my system? Win 10 Pro 64-bit.

Alexandru_BD

Hello @Steve1976 and welcome to the Community!

I am sorry to hear this.

If the uninstall process fails and Bitdefender cannot be removed, download and run the uninstall tool corresponding to your Bitdefender version from this location:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

Let us know if the information was helpful.

Best regards.

Steve1976

The uninstall tool also fails with an error. I need the manual process at this point to strip everything out.

Alexandru_BD

Hello,

I am sorry to hear this.

I think the best approach here would be to have the engineers take a closer look, as it is difficult to identify the root cause based on the information available so far. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

Steve1976

Thanks, but I came here to get help because the engineers on the ticket I opened were unresponsive.

I've solved my issue. I renamed the remnant installation folder, booted in safe mode to clean out additional fragments that did not uninstall correctly, and have reinstalled the product for the remainder of my subscription at which time I'll re-evaluate which security software makes most sense for my installation.

Alexandru_BD

Hello @Steve1976,

I understand, thank you for sharing the solution with us. I am glad to hear the situation was resolved.

In regards to the response timeframe of the Support Teams, I think they have received quite an increased number of requests in this period and some delays in processing may occur. But they will always provide an answer.

Your insight will also help other members that may encounter this inconvenience.

Best regards.